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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Fritz

English
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Thank you for your email.Unfortunately, we have come to a point where we are ... 4 weeks ago
Dear SlS500,We're glad to hear that your issue has been resolved. We'll go ah... 4 weeks ago
Thank you very much, Chrystyna, for providing all the necessary information. ... 4 weeks ago
DearTorcida1234,I'm sorry to hear about your experience. Unfortunately, this ... 4 weeks ago
Dear Account,We're glad to hear that your issue has been resolved. We'll go a... 4 weeks ago
Dear claudi3110,We're glad to hear that your issue has been resolved. We'll g... 4 weeks ago
Thank you very much, gamonbryzy, for providing all the necessary information.... 4 weeks ago
Thank you very much, blinnoele, for providing all the necessary information. ... 4 weeks ago
Thank you very much, Tobiego, for providing all the necessary information. I ... 4 weeks ago
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