FatPirate Casino - Player’s withdrawal requests are repeatedly cancelled.

I lodged 8 withdrawal attempts now they cancelled my withdrawal 7 times. At first tried saying it was me. Then blamed my bank to which my bank said no contact. Then they admitted it's on there end. On 3rd attempt and now I get the same script on repeat.

They no longer even reply to emails my only form of contact is the live if I connect via a false email address.

Dear gamonbryzy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the full KYC verification and that your payment methods are fully verified as well?

Which payment method have you chosen for your most recent withdrawal requests?

Have you tried choosing a different payment method to see if the problem persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This is their verification page this is my 1st withdrawal through them.

Unfortunately it was a friend who sent the link to try them. It's unfortunate as he finally won a week after I did. Also experienced the same turn of fate.

Im using Mastercard to withdrawal as it's the only available option to me without setting up an account elsewhere. Mifinity or crypto. I avoid crypto because of a long and slightly annoying turn of events.

My friend is using Visa they also cancelled him with the same lines was told. he switched to mifinity but only to revieve the same outcome.

So I'm hesitant in trying that method plus I noticed I would lose 6% on transfer fee from mifinity to my bank even if successful.

I rather not take another L because they cannot uphold and provide hr service they themselves offer.

They have suggested in live chat to switch to bank transfer which I would happily do except that they don't extend that option to me. Which is odd, because it's offered everywhere else. Thatv pic is also in the reply

I have had issues with other casino's. But usually all business is sorted then each party goes there way.

but this is like dealing with a spoiled child.Which only result in a poor outcome for the child. Long term

my circle of friends we all like to press when chewing the fat catching up approximately 25 potential customers all whom like gamble an average of around $200-$300 per week usually lost, all over a measly $95, the treatment has been very condescending. Most other usually extend an apology and a small bonus for the trouble fs or somthing

Thank you for your time and for any assistance you might be able to extend

regardless the outcome thank you for the service you provide.

Sincerely

Brian

Approximately 11:02pm I logged onto fat pirate to see if anything happened. Be some timely luck I witnessed and screenshot the withdrawal change to approved then just thinking with hope it might actually happen. Fat pirate might do the right thing.

Wishful thinking, instead cancelled again I immediately rushed to live chat.

Under the premise of they just approved no need go through that process again for a 9th times considering it the same money processed 8 times already apparently.

Rather than the process of events - Review then Approve followed by Fail then ignore and restart.

i proposed rather than ignore and restart, how retry and complete. I was essentially dismissed ignore and asked again to restart.

I asked if the transaction failed as they say, provide me with the transaction record if the failed attempt. Then I can present that to my bank in rebuttal to my bank saying "no attempt or communication to the amount of $95 Aud has been recieved". I have triple checked my details with fat pirate six of the 9 attempts that information is 100% correct.

Fat pirate have said they would send that evidence but fail to do so, when requested a few times via Live Chat.

I experience a script like pattern from the support provider they are suddenly swamped, with other players needing assistance or shift change occasionally sometimes I magically log out of the system (suspicious)

Ironically I stay on chat but start over with a alternative or occasionally with same fake email address. Get the very same support staff, to which I usual say "isn't this awkward for you" state my name then they end or leave chat.

Below is the screenshot of the approved but again cancelled fat pirate withdrawal I refuse to say declined until proven wrong.

Very frustrating.

Regardless hope everyone has a great xmas. Except those working at fat pirate. (Insert insults towards fat pathetic/pirate here.]

Merry xmas

Brian

Thank you very much, gamonbryzy, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you gamonbryzy for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask FatPirate Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

They will most likely reply with the transaction was denied by my bank i contacted regarding this. Their reply was no transaction for the amount of $95 aud was attempted or denied.

So I could refute this with my bank I have asked repeatedly for a screenshot of the transaction attempt by fat pirates bank or financial institute used.

Unfortunately they never provide this even after saying they would email to me.

If asked again the simply ignore the question all together via email or support@fatpirate.com or live support chat.

I'm certain I get an AI bot on chat most times

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Honestly I would expect nothing less from them.

1st casino I have had such an issue with definitely the worse of the worse in my eyes

Thanks for your efforts regardless

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of FatPirate Casino.

Dear gamonbryzy, I got in touch with the casino representative and was told your withdrawal was paid out. Can you confirm you have received your funds and you issue has been resolved? Thank you in advance!

Dear gamonbryzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.