Our team
NEXT

Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

ico_compl_waitingico_compl_waiting109
ico_compl_waitingico_compl_waiting
51
366
761

Complaint replies by Veronika Fritz

English
Thank you very much, hayastan94, for providing all the necessary information.... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Dear dkessa2, Thank you very much for submitting your complaint. I’m sorry to... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 3 weeks ago
Thank you for your email.Unfortunately, we have come to a point where we are ... 4 weeks ago
Show More Complaint Replies (+10)
1...35 36 37...395
Go to pageof 395 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news