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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear Yoshy2323,I'm glad to hear that your issue has been resolved successfull... 11 months ago
Dear yh10101966,I'm glad to hear that your account was verified and your fund... 11 months ago
We are sorry we could not be of more help on this occasion. Please do not hes... 11 months ago
Thank you very much, archbig2, for providing the necessary information. I wil... 11 months ago
Dear adrianesviana88,I'm glad to hear that your money reached you. I will now... 11 months ago
Thank you for your emails. Sadly, since you used a card that is not under you... 11 months ago
Thank you very much, Liziane0812, for providing the necessary information. I ... 11 months ago
Thank you very much, Frostbyte845, for providing the necessary information. I... 11 months ago
I apologize, but If the casino account was registered in your name, you shoul... 11 months ago
Thank you very much, Leaflily, for providing the necessary information. I wil... 11 months ago
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