Our team
NEXT

Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

ico_compl_waitingico_compl_waiting24
ico_compl_waitingico_compl_waiting
67
78
80

Complaint replies by Michal Vicente

English
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Dear Sienna,Since the casino has not answered our questions, I have to close ... 3 months ago
Dear everyone, Since the casino claims that they did not receive the email fr... 3 months ago
Dear Mardock, I understand where you are coming from. It is also worth mentio... 3 months ago
Dear Laurentiu,I was informed by the casino that you have made several charge... 3 months ago
Dear Eliserra, We believe that if a player wants to self-exclude themselves d... 3 months ago
Dear danne993,I’m really pleased to hear that your issue has been resolved. I... 3 months ago
Dear amoh04513, Since the casino did not react, even though the complaint was... 3 months ago
Dear Gino S,Since the casino did not react, even though the complaint was reo... 3 months ago
Since the casino is not willing to change its stance, I am forced to close th... 3 months ago
Show More Complaint Replies (+10)
1...8 9 10...31
Go to pageof 31 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news