Savanna Wins Casino - Player's self-exclusion request is delayed.

have attempted to self exclude twice via chat and referred to email roy@savannahwinsnews.com did so on 22/08. Received marketing emails and deposited £3000. Spoke to chat who referred me to Roy again. Going round in circles.

Dear krxgjcjdj6,

Thank you for submitting your complaint. I am truly sorry to hear about the difficulties you've experienced with Savanna Wins Casino.

Before we proceed, I would appreciate it if you could provide some additional information to help clarify the situation. Specifically:

• Did you mention gambling addiction in your original request?
• Have you received any response from the casino regarding your request?
• Could you confirm where you found the email address you used, as their terms list the following contact: support@savannawinsnews.com?
• Is your account still active at this time?

Thank you for your time and cooperation. I look forward to your response.

Best regards,

Nick

Hi, yes. I mentioned that I had a gambling problem and requested self exclusion for 5 years.

no response - the chat advised that I needed to contact my account manager and that they couldn’t do anything via chat - they gave me the email to use. They always close the chat as soon as they provide it. I attempted to reopen the chat and they just close it again.

my account is still active.

Dear Krxgjcjdj6,

Could you kindly forward the chat transcripts and the request you sent to the casino’s email address to nikolas.b@casino.guru for further review?

Thank you in advance for your cooperation.

Best regards,

Nick