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Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

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Complaint replies by Michal Vicente

English
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 5 months ago
Dear Enjoy1984, I have to point out that the whole self-exclusion process in ... 5 months ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 5 months ago
Dear timgartz,I'm glad to hear that your issue has been resolved successfully... 5 months ago
Dear Rho775,I'm glad to hear that your issue has been resolved successfully. ... 6 months ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 6 months ago
Thank you for the update. I am sorry to hear you did not receive a response f... 6 months ago
I have tried to contact the casino but the only info I was able to get is a c... 6 months ago
Dear paya53,I'm glad to hear that your issue has been resolved successfully. ... 6 months ago
Dear Oldfog,I would like to express our opinion that if a player is serious a... 6 months ago
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