FEZbet Casino - Player’s withdrawal delayed by the casino.

Requested a $300 withdrawal with them, it has been nearly seven days and I keep on getting told the same thing about waiting longer and waiting longer. Their own terms and conditions say they pay within three full business days after request the payout which is passed.

I do not believe they will pay after reading other people's reviews so I don't know why they get the score they do on here they are a scam.

Still waiting on my $300.

Dear andymre112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It's not the fact that it takes a couple of weeks it's the fact that I have asked them over and over and I keep getting the same automated responses that it's getting processed now. Because it is cryptocurrency there is no need for verification, and XRP deposits and withdrawals are done within a couple of minutes once processed so that is a lie.

I have also read reviews about their website from many different forums every single player is saying the same thing about not getting paid at all.

I don't know how or why you give them the rating that you do because they do not pay withdrawals.

There are hundreds of people online saying the same thing.

I suggest you put their rating down to a maximum of one out of 10

E.g

Here is even more proof of some screenshots taken today with contact from them they are stalling and they keep on stalling with pathetic nonsense. I can assure you the only delays are them putting it off

And you say some casinos take up to 14 days, the only casinos that would take that long and longer a rogue casinos that should be blacklisted because they don't have the money to pay people so they're ripping off other people to try and make up the funds to pay.

Thank you for your reply, andymre112. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Thanks heaps, I really appreciate the fact there's actually websites out there like yourselves that can actually try and help people recover their money if there's an issue with no cost to us public members at all.

You are really a positive star in amongst a very dark community of websites online.

Thanks again I appreciate it

Ok so after eight full days they finally asked me to do a verification.

OK no worries I thought, they asked me to do a verification of me holding my license and in the background they wanted to see their website on a computer screen which is absolutely ridiculous it's pretty hard when you're using a mobile phone.

But I managed to be able to do it and they accepted my verification.

I got an email the next day saying they accepted my verification and my withdrawal would be processed shortly.

2 days has passed now and they are back to the old excuses saying there are delays with withdrawals.

They are clearly not paying anyone out, and giving these stupid excuses, it's absolutely ridiculous.

Every time I go into chat it's the same thing there's currently delays delay delay.

He is a new update I am getting the same emails as I was nine business days ago and according to their terms they pay withdrawals within three. They have also blocked me going on to live chat when I'm logged into my account so I just have to go into chat when I'm logged out.

please remove the good rating you have for them because I don't know how you got it but it is not true because there are hundreds of people online in the same spot as me. They should be classed as a rogue casino because they do not pay money. I hope you change your rating very soon because this is beyond the joke and I'm not sure how they're rating is so good with you it makes me suspicious.

After having read this the company that owns fezbet is RabidiNV.com.

Here's an interesting article for your fellow members to read and a good warning as to why they are ripping everyone off:

Spread financial intelligence

Rabidi N.V. is a Curacao-registered company implicated in operating numerous online casinos and gambling sites as reported by FinTelegram. Until a few months ago, Rabidi operated with a Curacao license that seems no longer be valid. Payments are processed via various payment agents, including Tilaros in Cyprus. Bankruptcy procedures have been initiated against the company in Curacao. We would like to know more from our whistleblowers.

Background on Rabidi

Rabidi used to operate its online chance game platforms under a Curacao license. However, such an offshore license does not authorize them to offer their services in many jurisdictions, including the UK, Netherlands, Switzerland, Germany, Norway, Sweden, and Austria. Just to name a few.

Beneficial Ownership: Denis Butko is identified as the beneficial owner of Rabidi.

EU Payment Agents: Payment agents like Tilaros Limited, integral to Rabidi‘s operations, are based in Cyprus, within the heart of the EU.

Allegations of Non-Payment and Intimidation: There have been multiple reports, including from public sources and whistleblowers, accusing Rabidi of not honoring player winnings. Instances of players being threatened with public exposure of their gambling activities if they demand payouts have also been noted, raising concerns of blackmail and intimidation.

Bankruptcy proceedings in Curacao: Bankruptcy proceedings have initiated against Rabidi through legal representation, citing non-payment of winnings.

Investigations into Financial Misconduct: Documents reveal that authorities in various jurisdictions are investigating Rabidi for suspected money laundering and tax evasion.

Recent Developments

Lost License: As of November 20, 2023, Rabidi‘s online casinos, checked using the Curacao Egaming Checker, appear to have lost their licensing.

Website Disappearance: Post-license loss, Rabidi‘s presence as an operator on online casino websites (RabidiNV.com) has been removed. Several sites have either disappeared or show 404 errors.

Payment Agent Anomalies: Tilaros Limited, a key payment agent for Rabidi, lacks an online or social media presence, which is unusual for an entity functioning in online payments.

Parent Company’s Website Offline: Interpava Ltd, Rabidi‘s holding company based in Cyprus, also has its website (Interpavaltd.com) offline, displaying a 404 error.

They have been filed for bankruptcy and they are no longer trading with a licence

Here's another screenshot today of this morning's live chat still the same lies

They have now apparently close my account and cannot give me any reason why. The only reason why they have closed my account is because I am pushing them for my withdrawal this is ridiculous

Thank you very much, andymre112, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello andymre112,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear FEZbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear Michal, 

We would like to inform you that the withdrawal was successfully paid and the case has been resolved from our side. 

Please contact the customer for the confirmation. Thank you for understanding! 

Best Regards, 

Customer Service 

Thank you FEZbet Casino for the update.

Dear andymre112,

Could you confirm this so we can close this complaint in our system as resolved?

Dear andymre112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.