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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Regrettably, we have not received any communication from the player. Despite ... 1 year ago
Kindly confirm if it is acceptable to mark the case as unresolved with the st... 1 year ago
Unfortunately, Thomas75 did not respond to this complaint. However, based on ... 1 year ago
Dear tmstms,I completely understand you and I don't want to prolong this case... 1 year ago
Thank you for the confirmation. I am closing the complaint. 1 year ago
Dear celbertgo,I apologize, but based on the statement provided by the casino... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear ladygaga,We are delighted to learn that your complaint has been successf... 1 year ago
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