Tangiers Casino - Player’s account has been blocked.

My account blocked 3 days after verification completed and whitdraw requested.im send cashout request 3 days ago and today is my account blocked.My account full verify but blocking after 3 days.Not answer me reason.

Dear Estevan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have never played in this casino before, my winnings are exclusively from the deposit ... my account was verified and I paid the deposit 3 times and received the winnings.

Thank you, Estevan, for your reply. Could you please advise which games you’ve been playing (live games, slots, or multiplayer)? 

Slots...take the bank or take santa shop

Thank you very much, Estevan, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Estevan,

I've just reviewed your case and fully understand your concerns. I will contact the casino to help you with your complaint.

I'd like to invite a representative from Tangiers Casino to join the conversation and participate in the resolution of the complaint. Can you please provide more information regarding the reasons for blocking the player's account? Were there any problems with the player's documents?

Kind regards,

Natalia

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Tangiers Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Tangiers Casino may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Dear Tangiers Casino, thank you very much for your reply. I would really appreciate it if you could send any evidence confirming that the player had created multiple accounts on your website to my email address natalia.b@casino.guru.

Looking forward to hearing from you.

Kind regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Estevan,

Unfortunately, after gathering all the necessary information from the casino we are rejecting your complaint as unjustified since there's been evidence that you have created multiple accounts at Tangiers, which is forbidden by the terms.

I'm sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any online casino, and we will try our best to help you.

Regards,

Natalia