Dear Estevan,

Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it must feel to have your account disabled unexpectedly.

At this time, we have not been able to identify your player account based on the information provided. If you believe this was done in error or still need assistance, we strongly encourage you to contact our support team at [email protected] or via live chat so we can look into your case in detail.

Please rest assured that account reviews and bonus-related checks are conducted according to our terms and regulatory requirements - and we’re always willing to recheck any decision if the player reaches out directly.

Best regards,
Slotsgallery Team