Tangiers Casino - Player’s account has been blocked.

I Bernard i here to inform that I've been scammed by tangiers casino..i finished wangering with the winnings of €97 and after that i made a deposit of €10.19 inorder to unlock withdrawals..

And after that Tangiers casino blocked my account..and that transparently shows that Tangiers casino is a scam they con people for their winnings include their deposit.

What they did to me they also gonna do to others

Dear Kabe,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you pass the KYC before your account has been blocked? Which bonus you activated?

Did the casino provide an explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Hi..yes i passed the KYC..

-I was playing with no deposit bonus.

-No casino didn't give me any explanations before they can close my account

Thank you very much Kabe for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kabe.

Thank you very much for sharing your negative experience with the Tangiers Casino. We will now try to get in touch with them.

We would like to ask the Tangiers Casino to reply to this complaint. We are extending the timer by 7 days. 

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Kabu.

Please, be aware, that this is first relevant complaint about the Tangiers Casino. So far, we have had only good experiences with them and I have tried to reach them personally, if they fail to respond in next two days, I will close the complaint as unresolved (it will also affect their reputation on our website). Even when we close the complaint, it is not finished. The casino may not like the effect of your complaint and ask for reopen, so at the end you can still get your winnings.

Casino.Guru Complaint Resolution Centre is free independent service for the players. We are doing maximum to clear every case, but it is solely your decision to use our services.

No deposit bonuses are very common in the industry and if you fairly win in any of the good casinos you should get your winnings (of course, you should always be fully aware of the conditions).

Please, let me know if you have any questions.

Yes,cos some of the casino's under Guru casinos are related(like sister casinos)..that's also telling them that a player has multiple accounts.And you guys..you don't look @that matter.

And again i raised an issue that'..some of the countries has free Wi-Fi system for the communities and that's also make a player as if he/she has multiple accounts,cos public WiFi is only gonna show one IP adress .

I'm talking on behalf of all those who lost their winnings and deposit funds unintentionally.

I think casinos must come up with some technical plan to solve this,than looking at IP adresses,cos that's not 100% sure that a player has multiple accounts.

Cos 60% of my forex followers fell under this scam.as mentioned before that i introduced my forex followers to guru casinos.

Cos if casinos keep on looting deposit funds from them..without any delay ill tell them to ban all casinos under Guru and ill tell them to share screenshots on internet ..and i i have millions of forex followers on social media include telegram channels.

Dear Tangiers Casino team.

Thank you for your cooperation. Please, could you provide us with some evidence to support your claims?

You may post it in this issue (it will be marked as sensitive - not visible for public) or you can forward it to my email adress jozef.k@casino.guru.

Dear player.

We would normally require proof from the casino to support their claims. However, I named you as the player since it is clear you are not the one who you represent, our system has matched multiple complaints which have different users but completely same wording of accusations, threatenings, issues (no deposit withdrawal + multiple accounts accusation) and there is also an obvious match in IPs. 

Few examples can be found on the links below.

https://casino.guru/complaint-detail-17144

https://casino.guru/rich-casino-player-s-bonus-winnings-have-been-voided

https://casino.guru/winward-casino-player-s-bonus-winnings-have-been-voided

https://casino.guru/7-reels-casino-player-s-bonus-winnings-have-been-voided

and many others, which have already been rejected even before opening on our website. 

You have clearly breached the casino T&Cs and I highly recommend you to stop doing it. But, I am sure you are aware of that since my colleagues have explained this to you on so many occasions. There are always fair ways how to gain money and this is pretty unfair. 

"You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino. For more details please check with Our Customer Support Desk via Live Chat."

Therefore, I will now mark this complaint as rejected and I kindly ask you to refrain of submitting similar complaints since there were so many of them. 

Best regards, Jozef

Casino.Guru