Winward Casino - Player’s bonus winnings have been voided.

Greetings

I've been scammed by winward casino.

Winward casino closed my account without any explanations.

I finished wangering with the winnings of €100. After that i made a deposit of €10.19 and after that i made some withdrawals of €100.

And after 5 working days i received an email stating that "my withdrawals has been approved"

And while im waiting for my withdrawals i became supprissed to find out that my account has been blocked by winward casino without any explanations

Dear Sibusisiwe,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? If I understood it correctly and you activated the registration Free Spins, could you please rule out a possibility that someone else has already redeemed the same promotion from the same IP address as yours in the past? I have checked general terms and conditions, and this is what I found https://www.winwardcasino.com/en-CA/terms:

"You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino. For more details please check with Our Customer Support Desk via Live Chat."

Thank you very much in advance for your reply.

Best regards,

Petronela

I was playing on no deposit bonus

And i would like to inform you that,person who firstly introduced me to online casinos is my boyfriend who is a regular player.and im now using one of of his devices to play.

And i state under oath that i dont have multiple account. Is like every time when i finish wangering i dont do withdrawals,i wait up until i have deposit money,

If you and your boyfriend share any of the following: the same household, address, device or IP address it is considered as breaching terms and conditions. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

You can’t create a new account from the same device, but you can access different account which has been created already. I’m trying to explain you that you have redeemed free bonus from the same IP address, household, computer… as someone else before, which you have admitted already. Please refrain from doing so in the future because it’s strictly prohibited in the vast majority of online casinos. 

I’m sorry we couldn’t help you to resolve this case. I will reject your complaint now. Thank you for your understanding.