Rich Casino - Player’s bonus winnings have been voided.

I've been scammed by Rich casino .

I finished wangering with the winnings of €100,after that i made a deposit of €10.19 and i made some withdrawals of €100.

After that rich casino approved my withdrawals. And after 5 working days i became supprissed to find out that my account has been blocked without any explanations.

Dear Nomveliso,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have redeemed and played? If I understood it correctly and you activated the registration Free Spins, could you please rule out a possibility that someone else has already redeemed the same promotion from the same IP address as yours in the past? I have checked general terms and conditions, and this is what I found https://www.richcasino.com/en-CA/terms:

"You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino. For more details please check with Our Customer Support Desk via Live Chat."

Thank you very much in advance for your reply.

Best regards,

Petronela

I was playing no deposit bonus..and the person who introduced me to online casinos is my boyfriend and im not sure if he was using the same device im using now to play some casino.cos im using his old devices to play on the casinos.

I Nomveliso i state under oath that i dont have multiple account.

Do you and your boyfriend share any of the following: the same household, address, device or IP address?

I didn't say we share,i said i use of his devices to play.

And on top of that even casino system doesn't allow to open multiple account using one device.

And i do have screenshots as prove that their system can't allow to open multiple account using one device

You can’t create a new account from the same device, but you can access different account which has been created already. I’m trying to explain you that you have redeemed free bonus from the same IP address, household, computer… as someone else before, which you have admitted already. Please refrain from doing so in the future because it’s strictly prohibited in the vast majority of online casinos. 

I’m sorry we couldn’t help you to resolve this case. I will reject your complaint now. Thank you for your understanding.