The player from Germany had deposited 100 Euros and requested a withdrawal of 400 Euros, which was canceled due to a claimed technical error. Upon submitting a new request for 500 Euros, the casino incorrectly stated that the previous withdrawal had been canceled by the player. The same issue arose again with the current withdrawal. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
Talismania Casino - Player’s withdrawal requests are being canceled.
Amount: €500
Talismania Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
On November 3rd, I deposited 100 Euros. On November 4th, I requested to withdraw 400 Euros. On the third working day, when the withdrawal should have been processed, the transaction was canceled. When I inquired via email, they said it was a technical error and asked me to submit another request. I then continued playing and eventually requested to withdraw 500 Euros on November 6th. I received an email stating that I had canceled the 400 Euro withdrawal, which is not true. You can see this in the photo of the email I am sending. Now, it's about 500 Euros, and the same issue happened again.
Automatic translation:
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1 month ago
Dear Marco90,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if there is any withdrawal request currently pending in your casino account?
Which payment method did you choose for the withdrawals that were canceled by the casino? Did you use the same payment method for withdrawal as you used for depositing into your casino account?
Have you tried choosing bank transfer for your withdrawal as suggested by the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
I used the same bank transfer as before, no, there is currently no withdrawal request because it was canceled due to a technical error. It's not the bank's fault but the casino itself, I always hear the same thing in the chat, it's a rip off
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1 month ago
Thank you for your reply. I understand how frustrating it can be to have your withdrawal request canceled multiple times without a clear timeline for resolution.
To help you move forward, could you please confirm if you've tried submitting a new withdrawal request using an alternative payment method? Keep in mind that any new payment method would need to go through the casino’s verification process, which may involve making a small deposit first. I would recommend reaching out to the casino’s customer support team beforehand to clarify the specific requirements for using a different method.
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1 month ago
Translation
Yes, yesterday, after the payment was cancelled again, of course due to a technical error, I deposited with a different method and had the payment made using this method. On Friday I am curious to see what it will be like this time.
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1 month ago
Has your new withdrawal request been successful? Please let me know so that we can continue with the investigation if needed. Thank you for your patience and cooperation.
