The player from Germany faced issues withdrawing 1000 euros from Taismania Casino after winning. Following a delay in processing, the casino suspended her account. The issue was resolved when the player confirmed receipt of the withdrawal, although her account remained permanently blocked and loyalty points were lost. The Complaints Team closed the complaint after confirming the cashout of winnings.
Talismania Casino - Player's account is closed and winnings are blocked.
Amount: €1,000
Talismania Casino
Safety Index:HighSafety Index
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8.0
Talismania Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I won money at Taismania Casino and wanted to withdraw 1000 euros. It took a long time to process, so I contacted support. They then suspended my account, and now I can't access it. As a result, they are not paying out the money, blocked my account, and erased my points, which I could have exchanged for 200 euros.
I really need this money, and I hope you can help me. Thank you in advance.
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1 month ago
Dear amarianmihail,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Talismania Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked? Did the casino provide any explanation or justification for its decision?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hello Thomas.
1) I have been a player in this casino for less than 2 weeks. I registered, made my first deposit and won. My balance was a maximum of 15,000 euros, I won but I withdrew 1,000 euros.
2) I wanted to log in 3 days ago and it said that my account was closed. I wrote to support and they replied that the casino administration had blocked my account forever and that my account would remain blocked forever. I asked and wanted to know why I was blocked but have not received an answer yet.
3)I have played several games but I mostly won money on Pragmatic slots and I won up to 6000 euros on Crazy Time.
4) When I made a deposit I got a 200 percent bonus on no deposit but I met the conditions and then deleted the bonus and my current balance remained as it was. After that I made 2 withdrawals on Sunday and Monday last week. But I still have no money, I can't log into my account and I haven't received any response from anyone.
Automatic translation:
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1 month ago
Translation
Hi Tomas.
Problem has already been solved.
Yesterday I received my payment, but unfortunately my account remains blocked forever and the points I collected, more than 1700 that I could exchange for about 250 euros, have been lost
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1 month ago
Thanks for the update.
I am glad your withdrawal has been processed and reached your balance.
If the only remaining balance was in the form of bonus points that need to be wagered or are conditionally converted we might not be able to help.
Did the casino withhold any balance left on your account besides the loyalty points already mentioned?
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1 month ago
Dear amarianmihail,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Dear amarianmihail,
We'll consider the issue resolved since you confirmed the cashout of your winnings. I will now close the complaint and mark it appropriately in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
