HomeComplaintsSvenplay Casino - Player’s struggling to play any of the slots.

Svenplay Casino - Player’s struggling to play any of the slots.

Amount: €50

Svenplay Casino
Safety Index:Low
Submitted: 19 Apr 2022 | Case closed : 04 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties playing any of the games. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello, I opened an account there, deposited €50 but I can't play a game there. Customer service doesn't answer or there isn't a payout, which I would love most, doesn't work either. The casino seems empty to me and nothing works, please help, I want my money back and delete my account there it couldn't be worse

Automatic translation:
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2 years ago

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of the deposited funds or has your whole deposit remained untouched? Have you tried to communicate this issue with the casino? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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