The player from Germany is experiencing difficulties playing any of the games. We rejected the complaint because the player didn't respond to our messages and questions.
Svenplay Casino - Player’s struggling to play any of the slots.
Amount: €50
Svenplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Svenplay Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I opened an account there, deposited €50 but I can't play a game there. Customer service doesn't answer or there isn't a payout, which I would love most, doesn't work either. The casino seems empty to me and nothing works, please help, I want my money back and delete my account there it couldn't be worse
Automatic translation:
Public
Public
2 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of the deposited funds or has your whole deposit remained untouched? Have you tried to communicate this issue with the casino? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
