The player from Brazil had repeatedly requested the closure of their Sushi Casino account due to international transaction fees, but the casino had not complied despite assurances from live support. The player provided evidence of ongoing communication with the casino. Eventually, the player confirmed that the casino had permanently closed the account at his request. The issue was marked as resolved by us.
Sushi Casino - Player’s account closure requests ignored.
Amount: ??
Sushi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
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5 months ago
Translation
The casino in question refuses to close my account. I have requested multiple times through live support for my account to be closed, and they keep saying they will do it, but they never actually do.
The reason I want to close my account at Sushi Casino is not due to any issues with the casino itself, but because of the international transaction fees involved with each deposit and withdrawal.
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5 months ago
Dear rafaelsanchesdepieri,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sushi Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What was the casino's response to your requests for account closure?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
I'm talking to chat trying to resolve this issue amicably, I'm not going to reveal the names of the attendants here because they've been nice to me. The problem is that they say they will send me an email confirming the closure of the account and this has not happened.
If it continues like this, I will expose the conversations in this case and we will continue the conversation.
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5 months ago
Translation
Hi Tomas, Sushi casino closed my account permanently at my request today. I think this complaint does not need to be taken any further. Case closed!!!!
Automatic translation:
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5 months ago
Dear rafaelsanchesdepieri,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
