The player from Finland is complaining about declined winnings from sports betting promotion. We rejected this complaint as it was sports betting related.
Suprabets Casino - Player’s winnings from sports betting have been declined.
Amount: €523.14
Suprabets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Suprabets Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
This is a betting bonus that I recycled completely correctly and within the rules.
First, the whole thing started poorly: my entire Skrill deposit didn’t even arrive in my account until I inquired about it and in about a week the deposit finally arrived and the bonus was activated in my account at the same time.
In fact, there were also problems during recycling when the bet limits for certain items were lowered to unreasonably low (probably because I was successful in my bets). This limitation of bets to a few euros also expanded as I got bets to hit different sports. Eventually, however, I got the recycling done and put the withdrawal home to pull.
At one point in the process, they also claimed that I was using VPN when playing, which just isn’t true at all! I don't know at all where they came up with this.
I have also completed the KYC requirements they too feel that passed, but then they accused me of "suspicious activity" and key-phrases are now restricted to my account so that I can not do anything: withdrawals, bets, play the slots or livekasinoa.
Definitely avoid this player as they will come up with nonsensical accusations against players if they happen to win with bonuses and under them freeze the account! My own € 200 and Winned Funds went there, for a total of € 523.14, as they no longer respond to my contact attempts either.
Automatic translation:
Public
Public
4 years ago
Dear Teemu,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
