HomeComplaintsSuprabets Casino - Player’s account with 700€ deposit has been blocked by Suprabet.

Suprabets Casino - Player’s account with 700€ deposit has been blocked by Suprabet.

Amount: €700

Suprabets Casino
Safety Index:Above average
Submitted: 06 Dec 2023 | Case closed : 21 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Bosnia and Herzegovina had his Suprabet account locked with a deposit of 700 euros. The Complaints Team attempted to understand the situation by asking the player a series of questions regarding the account lock, including KYC verification status and any communication with the casino. However, the player did not respond to these inquiries. As a result, we were unable to further investigate the issue, leading to the rejection of the complaint.

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11 months ago

Suprabet locked my account with 700 euros deposit.

Anybody can help me?

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11 months ago

Dear ognjenskrobic,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you received any notification from the casino as to why your account has been blocked? Is this lock temporary or permanent?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


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11 months ago

Dear ognjenskrobic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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