Suprabets Casino - Player's account locked preventing withdrawal.

I win , when I withdraw the money, My account was locked & I was not able to login and withdraw any funds. I do not violate any terms, but they just closed my account.

Hello abhigarg48,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I had submitted already the documents, my account was verified. Since a week I opened account with Suprabets, They only allow deposit & withdraw on verification, So When I created account I submitted all documents , Everything was verified.

I played with my real money & Won , My account has around 22292 INR (266 USD), Which when I requested for withdrawal, My ID was locked & I did not receive any funds , I lost all my savings my hard earned money.

Hello abhigarg48,

Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Oky I can mail it

Hello abhigarg48,

As the casino did not specify what kind of "Fraudulent practice" did you commit by their term 11.5, the case will require further investigation. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

I would like to note that if the case is anyhow related to sports betting, the complaint will be rejected as we deal only with issues related to casinos.

Wish you best luck resolving it.

Regards,

Nick

Hello abhigarg48,

I'm Michal, and I have taken over your complaint. I have reviewed your case. Could you please confirm which types of games you played (slots, live casino games, sports betting, etc.) to accumulate your winnings?

I have played Sports Betting for my winning, using my real hard earned money.

Dear abhigarg48,

Although I can understand your frustration, unfortunately, as your complaint is sports betting related we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We don't have a branch dealing with sports betting yet. If you haven’t known that yet, our Casino Guru complaint forum deals with complaints regarding online casinos and online casino games only.

We wouldn't be able to competently judge all the pros and cons, therefore, we have to reject your complaint. Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Michal

Casino.Guru