The player from Canada had deposited $25 and won $5 at Suprabets Casino but was unable to log in the next day. Despite sending 10 emails to customer service, he had received no response. After clarifying that he had only requested a short break and not a self-exclusion, his account was reopened. The issue was resolved successfully, allowing him to log in again without problems.
Suprabets Casino - Player's account is inaccessible and there has been no response from support.
Amount: Can$25
Suprabets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Suprabets Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I deposited by GIGADAT etransfer $25 on july 29,2024 to suprabets casino and I played for 20 minutes I won $5 after I logged out, next day couldn't log in to this casino, I contacted the customer service for the error , I send email 10 times but no respond.
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3 months ago
Dear kamran65,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you requested to be self-excluded from this casino?
Is there any possibility that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have provided your identity documents for the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
I did request the for short breack for 1 hour but not self excluded, I registered with this casino long time ago, no ducoment problem my account is verified , I sent them what they asked.
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3 months ago
I remember last month I played in this casino and same thing happened I coulden't log in it was showing client excluded but when I contact the customer service they fix it fast.
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3 months ago
Could you please forward me the email you sent to the casino after you requested a cool-off period? My email address is veronika.l@casino.guru.
After July 29, when your account was suspended, did you contact customer service?
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3 months ago
Hi, I am glad you already solved the problem, they emailed me and they opened my account so I have no problem log in new, thanks for your support you are amazing .
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3 months ago
Please remember this casino manipulates players accounts and takes their money, I seen bad feed back from different players.
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3 months ago
Dear kamran65,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
