The player from Finland had his account blocked after he initiated a withdrawal request. The casino had alleged term violations, however, the player had denied this claim. The casino had also stopped responding to the player's emails. The player had stated that he was engaged in sports betting without any bonuses. Upon understanding the nature of the complaint, we had informed the player that our forum primarily dealt with online casino complaints and lacked the insight to resolve issues related to sports betting. While we had offered to contact the casino for further information, we had to reject the complaint due to its nature.
Suprabets Casino - Player's account has been blocked after the withdrawal request.
Amount: €200
Suprabets Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
i try to withdraw my money and after i done that they blocked mu account and sen me message where they tell i have broke they terms. I have not really broke any of those terms. And when i try to sen email to them they dont answer my emails. Have you hear about this in suorabets often? In converststion i have reen this happend a lot.
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11 months ago
Dear vesavalonen,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
What types of games did you play? Was it slots, live casino games, or sports betting?
Have you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Hello,
I played sports betting without any bonuses.
Have you passed the KYC verification?
I dont know what you mean by this? I have played sport betting in many sites and i have send documents what they were asking and any other site hasn’t been any problems. I dont remember have i send documents on suprabet, but of course i can send those if they ask those. But they just block my account and keep my money. Deposits and withdrawsl.
Regards Vesa Valonen
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11 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
