Suprabets Casino - Player's account and winnings have been blocked.

Scammers! I played in the betting and casino sections, roulette etc. I won a bit and then requested a withdrawal of my deposit amount. That's when they immediately blocked my account and stopped responding to my emails. They are robbing their customers. I would like to at least reclaim my DEPOSIT. I am contacting the licensor as well as bettingadvice, sportsbookreview, and askgamblers. The owner, I see, owns not only suprabets but several other sites. I will do my best to have their license revoked. Do not play there, they won't even return your deposit.

Dear dominixx77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I play without any bonus, and I registered c.a. 2 weeks ago. Deposit fast and no problem. Lose bets and money no problem. Little win and want withdraw sum of a deposit? BIG Problem and account closed. Now I read a lot that they` re scammers and do the same with other people...I only want my deposit... Thank you in advance if you can help me..

Aww. I have full verification and everything was ok until withdrawal request..

Thank you, dominixx77, for your reply. Is there any relevant communication that you could forward to petronela.k@casino.guru before we'll contact the casino directly?

I think no, They dont answer my emails....

Thank you very much, dominixx77, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi dominixx77,

I've reviewed your case and am sorry that you came across such a problem. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Suprabets Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please provide any reasons why the player's account was blocked?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Hello all,

thanks for the info

this is a sportsbook related account. no casino bet was made

thanks

Sb team

Thank you for the reply, Suprabets Casino.

Dear dominixx77,

Since your complaint has been purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Regards,

Natalia