The player from Mexico reported that Suprabets had blocked his account without any prior notice and retained his funds. The Complaints Team had reached out to the player for further information and extended the response time. However, the player failed to respond within the given time frame. As a result, we could not proceed with the investigation and had to reject the complaint.
Suprabets Casino - Player has been blocked from the betting platform.
Amount: Mex$8,900
Suprabets Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Suprabets Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've been blocked from the betting house Suprabets without any prior notice, and they simply kept my funds
Automatic translation:
Public
Public
1 year ago
Dear Andresguerran,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Could you kindly advise what types of games you played? Was it slots, live casino games, or sports betting?
Have you received any email from the casino regarding your account closure?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
