The player from Germany requested a withdrawal from the casino, but the casino stopped offering its services in the meantime. The player confirmed the issue was resolved.
SuperSeven Casino - Player's withdrawal is delayed.
Amount: €8,000
SuperSeven Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On January 23, 2023, I applied for a payment of €8,000.
Now Casino Superseven is closed, customer service is no longer available, no reply to emails.
Automatic translation:
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1 year ago
Dear snoppy08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
What was the last feedback you received from the casino regarding your withdrawal request?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
No, that was the 1 payout. Yes, the verification has been confirmed by the casino. The last customer service contact wrote me to be patient on February 2nd, 2023. After that, the contact broke off, neither casino, hotline, or e-mails, no answer.
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1 year ago
snoppy08,
Would you be able to forward the relevant communication between you and the casino as well as the confirmation of your withdrawal request to tomas@casino.guru?
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1 year ago
Translation
Thank you, what a miracle, they paid today.
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1 year ago
Dear snoppy08,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
