Dear CabalPL,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you provided all the correct personal information when you registered in the casino, including your name, surname, CNP, address, date of birth, and phone number?
Has the casino specified which of your personal information was different in your identity documents and in your account?
Could you please specify what documents you sent for the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear CabalPL,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you provided all the correct personal information when you registered in the casino, including your name, surname, CNP, address, date of birth, and phone number?
Has the casino specified which of your personal information was different in your identity documents and in your account?
Could you please specify what documents you sent for the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika