Superb Casino - Player's withdrawal has been significantly delayed.

I have been waiting 7 weeks for my withdrawal and It doesn’t seem to be getting any closer to being resolved. Support give the same response about it still being checked every time I talk to the them. I made Multiple deposits on the week starting the 6th of November totalling just over £200 which means my life time deposits are over the threshold of restricted winnings. Wagering requirements were completed on my final deposit and bonus and I requested a withdrawal of £600. Account is verified so I have no idea what the problem is. Thanks in advance for any help with this.

Dear Greebot187

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that your withdrawal is still pending inside your account without being processed?
• Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good morning! Yes it still says ‘awaiting’ and hasn’t changed since the day I made the withdrawal. The live chat keep telling me it’s to do with them having to thoroughly check every withdrawal and have been a little more apologetic recently. They’ve stopped responding to emails completely though.

I did see on trust pilot that somebody received their withdrawal a week or so ago so maybe they are starting to resolve these issues but 7 weeks is a crazy amount of time🙁

Dear Greebot187,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

New information from the player has been posted in our forum. As a result, I will adjust the disputed amount from 600 GBP to 300 GBP, but the complaint will remain classified as unresolved. The casino maintains its policy and continues to not cooperate with us on case resolutions.