HomeComplaintsSupaCasi Casino - Player's withdrawal is delayed.

SupaCasi Casino - Player's withdrawal is delayed.

Amount: €500

SupaCasi Casino
Safety Index:Very low
Submitted: 08 Jul 2023 | Case closed : 28 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil has experienced a delay in payout since making a withdrawal request more than 2 weeks ago. The player did not respond to our questions, therefore we had to reject the complaint.

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1 year ago
Translation

Hello, I made a withdrawal request since the 21st, but I never received my payment until today.

Automatic translation:
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1 year ago

Dear mactox, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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1 year ago
Translation

I already made a successful withdrawal before, my KYC is approved and my earnings were without active bonus.

Automatic translation:
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1 year ago

Do you have any relevant communication between you and the casino regarding the delayed withdrawal? If so, please forward the messages to veronika.l@casino.guru. Thank you.

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1 year ago

Dear mactox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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