Sunrise Slots Casino - Player’s withdrawal is delayed over a month.

I have waited above and beyond the 7 to 10 business days for approval and then 7 to 10 business days thereafter to get my withdrawal. My questions are conveniently overlooked most of the time, and I'm just met with another empty I'm sorry if this has caused you any inconvenience... While, in the meantime I have gone through a domestic violence situation, had my home destroyed, need to take my dog to the veterinarian and that person is supposed to be getting out of jail today so I'm in a little bit of danger not that it's their fault but they don't care. They have had me confirm my Bitcoin wallet address four times which gives me a little bit of false hope each time. In the meantime, they keep sending emails with the subject line asking do you want to get paid faster? And when I ask them how come I can get paid faster if I deposit another $200? That shouldn't make a difference and they've in the meantime tried to get my bank information to do a wire transfer which isn't going to be any faster according to them and I'm not surprised that they're just not trying to

I've my bank information to see if there's any money in there since I don't keep any in my Bitcoin wallet now. Super sketchy... I guess I will never deposit again without reading reviews first.. the only halfway positive review that I got to on here was talking about a Litecoin withdrawal.... They don't do light coin withdrawals which makes me believe that it's not a legit review, maybe a employee or whatever they're called.... I'm just blown away by the way the world works lately.. if there's anything that y'all can do to help me I would appreciate it more than you know

Dear acvampola,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you are facing, both at the casino and in your personal life. I sincerely hope everything works out for you.

Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Has your withdrawal request been processed by the casino?

I hope we will be able to help you resolve the problem with Sunrise Slots as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

Thank you for your response. To answer your questions,

Yes, I passed the KYC verification

This is my first attempt at withdrawing from sunrise casino.

I believe I deposited $30 without a bonus in litecoin. I can't go and look because they have me blocked from the website.

The withdrawal has been processed by the casino and sent to their third party, whoever that is to handle the Bitcoin withdrawal.

I can't believe they can get away with this, but I guess I should have checked whether or not they were legit and had a license to begin with.

Thank you in advance for all of your help. I appreciate your attention to this matter.

Warm regards,

Angela

Update:

I'm able to get in my account now. It looks like I may have used a bonus code. I completed all of the playthrough and requirements for withdrawal.

Thank you!

Thank you for your replies as well as the screenshot. On the screenshot of your transaction history, I can see that you requested your withdrawal on July 4. Has your withdrawal request of $980 been approved yet? Can you see that in your transaction history as well?

Yes, it was approved July 15th.

Thank you very much, acvampola, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi acvampola,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Sunrise Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal request and when she can expect it to be received?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Natalia,

I'm happy to let you know that I received my withdrawal. Thank you so much for all your help.

Warm regards,

Angela

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, acvampola, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Natalia  

Casino.Guru