The player from Missouri had been experiencing issues getting a response from the casino regarding a withdrawal request made two weeks prior. The casino had approved the request a week before but had allegedly stopped responding since then. The player later confirmed that her issue had been resolved.
Sunrise Slots Casino - Player’s approved withdrawal is delayed.
Amount: $120
Sunrise Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Sunrise Slots Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
They told me to contact them if by the 18th I didn't get it, now they have completely ignored me and I've been waiting in chat over an hour. They said it was approved a week ago but now they are ignoring me. The email used is i*****@****.com
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1 year ago
Dear tanyarodie87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
That's the last Emil I got I've waited on their live chat last night for over an hour and no one came.
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1 year ago
wait times suck you need more customer service people
[2023-12-18 23:05:42] [4wxd6i27gf] ?
[2023-12-18 23:05:56] [4wxd6i27gf] I have been waiting for almost an hour
[2023-12-18 23:08:49] [4wxd6i27gf] Hello?
[2023-12-18 23:09:43] [4wxd6i27gf] Am I gonna have to take this to the better business Bureau to have this matter figured out?
Chat ID: 7416837
Sincerely,
Live Support Team
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1 year ago
In order to be able to withdraw with Bitcoin they want you to send a $30 deposit which as you see I've done so explain to me why I have not received my $120 they told me if I don't receive it by the 18th to contact them again I've been trying and I've gotten nowhere
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1 year ago
And now I'm being told that they needed an updated Bitcoin address which my Bitcoin address is never changed but I am well past the two week. And I am furious
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1 year ago
I don't know what else to do because now they are messing with not only my well-being but my place of residence
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12 months ago
I apologize for the delayed response.
Have you found out what might have caused the discrepancy between the Bitcoin address the casino had on record and the one you provided later?
Has there been any update on the payout of your winnings?
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11 months ago
Dear tanyarodie87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Dear tanyarodie87,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
