Sunrise Slots Casino - Player’s approved withdrawal is delayed.

They told me to contact them if by the 18th I didn't get it, now they have completely ignored me and I've been waiting in chat over an hour. They said it was approved a week ago but now they are ignoring me. The email used is i*****@****.com

Dear tanyarodie87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am verified

That's the last Emil I got I've waited on their live chat last night for over an hour and no one came.

wait times suck you need more customer service people

[2023-12-18 23:05:42] [4wxd6i27gf] ?

[2023-12-18 23:05:56] [4wxd6i27gf] I have been waiting for almost an hour

[2023-12-18 23:08:49] [4wxd6i27gf] Hello?

[2023-12-18 23:09:43] [4wxd6i27gf] Am I gonna have to take this to the better business Bureau to have this matter figured out?

Chat ID: 7416837

Sincerely,

Live Support Team

That was the last chat transcript

In order to be able to withdraw with Bitcoin they want you to send a $30 deposit which as you see I've done so explain to me why I have not received my $120 they told me if I don't receive it by the 18th to contact them again I've been trying and I've gotten nowhere

And now I'm being told that they needed an updated Bitcoin address which my Bitcoin address is never changed but I am well past the two week. And I am furious

I don't know what else to do because now they are messing with not only my well-being but my place of residence

I apologize for the delayed response.

Have you found out what might have caused the discrepancy between the Bitcoin address the casino had on record and the one you provided later?

Has there been any update on the payout of your winnings?

Dear tanyarodie87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Solved

Dear tanyarodie87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru