Sunrise Slots Casino - Player is experiencing difficulties withdrawing their winnings.

I have a winning of $701 on Sunrise Casino. It continues to reject my withdrawal. It only seems fair that if you pay money in that you should be able to redeem your winnings. This casino is a complete scam.

Dear christidaniel2018,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. Looking forward to hearing from you.

Best regards,

Tomas

I was subsequently able to redeem my winnings via check but it is an international check and I cannot cash that check without jumping through hoops in the United States. I was advised to send an email with Bitcoin address to pay out sunrise@gmail.com giving them my Bitcoin wallet address. And which I did today and I have yet to receive a response from sunrise.

Thanks for the update, christidaniel2018, I am glad to hear there is progress. Let us know about any further development and if you need more assistance.

Dear christidaniel2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still have not received my winnings from Sunrise Casino

Dear christidaniel2018,

Did you receive any information from the casino about when you might expect the withdrawal to be processed? After you provided them with your bitcoin address, was there any other development?

Greetings all,

I reviewed this case a couple days ago and did what I could to assist, I am pleased to report that payment in full ($600 was requested and approved minus the $25 transaction fee=$575 total) went out about an hour ago via Bitcoin and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Sunrise Slots

Dear christidaniel2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.