HomeComplaintsSunrise Slots Casino - Player is experiencing difficulties withdrawing their winnings.

Sunrise Slots Casino - Player is experiencing difficulties withdrawing their winnings.

Amount: $701

Sunrise Slots Casino
Safety Index:Below average
Submitted: 05 Dec 2022 | Case closed : 29 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US is experiencing difficulties withdrawing her winnings from the casino. The casino representative informed us withdrawal was processed but without confirmation from the player, we were forced to close the complaint as 'rejected'.

Public
Public
1 year ago

I have a winning of $701 on Sunrise Casino. It continues to reject my withdrawal. It only seems fair that if you pay money in that you should be able to redeem your winnings. This casino is a complete scam.

Public
Public
1 year ago

Dear christidaniel2018,


Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.


Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?


Please understand, without verifying your account, you won’t be entitled to any withdrawals. Looking forward to hearing from you.


Best regards,

Tomas

Public
Public
1 year ago

I was subsequently able to redeem my winnings via check but it is an international check and I cannot cash that check without jumping through hoops in the United States. I was advised to send an email with Bitcoin address to pay out sunrise@gmail.com giving them my Bitcoin wallet address. And which I did today and I have yet to receive a response from sunrise.

Public
Public
1 year ago

Thanks for the update, christidaniel2018, I am glad to hear there is progress. Let us know about any further development and if you need more assistance.

Public
Public
1 year ago

Dear christidaniel2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Still have not received my winnings from Sunrise Casino

Public
Public
1 year ago

Dear christidaniel2018,


Did you receive any information from the casino about when you might expect the withdrawal to be processed? After you provided them with your bitcoin address, was there any other development?

Public
Public
1 year ago

Greetings all,


I reviewed this case a couple days ago and did what I could to assist, I am pleased to report that payment in full ($600 was requested and approved minus the $25 transaction fee=$575 total) went out about an hour ago via Bitcoin and has been confirmed delivered in Blockchain Explorer.


Best wishes,


Nick and Sunrise Slots

Public
Public
1 year ago

Dear christidaniel2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news