Sunrise Slots Casino - Player has not received a withdrawal.

10/27 requested payout $320 won with a loyalty bonus after loosing a bitcoin deposit - got all documentation approved and on 10/31 the payout to bitcoin was approved since then its been 7 to 10 days no pay every few days i contact them to be told due to a high volume of requests the are have a slight delay and i will have to just wait ...

the say come back this week for an update and this loops around

i have been told twice it was escalated then on another occasion that the manager would escalate and it then another time told i would be processed soon and cant get any information of value about why i have yet to be paid this slight delay is 200% longer than the promised payout time 🙁 what can i do?

Dear jbissot760,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jbissot760,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings all,

Just a confirmation that payment was sent via Bitcoin on the 29th of November and has been confirmed delivered in Blockchain explorer.

Best wishes,

Nick and Sunrise Slots

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.