Sunrise Slots Casino - Player can't access his casino account.

Hi I deposited nearly 300 Bucks at this casino only too not be able too log on too the site after I finished playing. No cash back, No bonuses, and no comps or something. Is there anyway you guy's can help me here. Its been like 2 weeks since I could access my account. I know after 300 bucks of deposits there should be cash back there. : /

Dear Guitarguy23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

• Could you please advise if there are any real funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Well I know I had deposited enough for cash back which I never saw plus any bonus chips offered after $300 some dollars of deposit's.

I sincerely apologize, but if your casino account has been blocked and there are no actual funds being held, our options are limited. We lack the authority to compel the casino to reopen an account or to disburse pending bonuses if the account is blocked. It's important to comprehend that bonus funds do not become yours until they are appropriately wagered, and the casino is under no obligation to permit you to utilize any pending and unused bonuses. The decision to grant or withhold bonuses lies entirely with the casino.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

What else can I put. THAT IS MONEY IN THE ACCOUNT. """"??????"Wha???"""" They sent me emails saying I had appreciation money in my account etc. That is money this won't be going anywhere when people won't talk scratch.

Certainly, you currently have a cashback bonus in your account. It's important to note that cashback is not actual money but rather casino funds. To utilize it, you must fulfill wagering requirements, and only after completion does it convert into real money eligible for withdrawal. If your account is blocked, you won't be able to play or meet the wagering requirements for your bonus funds. Consequently, having cashback funds in your account doesn't imply that the casino owes you any funds. I hope this clarifies the situation for you.

Once again, let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I was not aware of a play through. Some have a play through some don't. I put enough in that if there was no play through that could be comp point's etc. Do what you must.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.