The Complaints Team had concluded that without solid evidence, it was impossible to prove that the account at Sultanbet casino was not created by the player herself and that the personal information was not submitted by her. As a result, we were unable to proceed with the case and the complaint had been rejected. We expressed regret for not being able to assist further on this occasion and encouraged the player to reach out if she encountered any future issues.
Sultanbet Casino - Player claims that the casino created an account for her after she requested to be self-excluded in a sister casino.
Amount: €6,500
Sultanbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Sultanbet Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
7 months ago
