Sultanbet Casino Review

The player from Finland requested self-exclusion many times, but all her messages were ignored. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had her winnings voided due to unsuccessful KYC verification. After collecting and reviewing all the evidence from the casino, we ended up rejecting the player's complaint due to a breach of the casino's T&Cs.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Paraguay is experiencing difficulties withdrawing her winnings due to unsuccessful verification. The casino stated that the player had failed verification due to not supplying the requested documents within a 30-day timeframe and as such had forfeited their winnings. In accordance with our views on fair gambling, we did not consider this a sufficient reason to confiscate the player's winnings. The casino reviewed the case and decided to re-instate the player's winnings, as they had since managed to complete the verification process. The player confirmed receipt of their payment and the case was resolved.

The player from Germany had their account blocked without explanation. The casino required additional documents for verification. After providing the required documents, the account was unblocked and the player confirmed a successful withdrawal. The complaint is resolved.

The player from Germany had his winnings confiscated and deposit returned. The casino claims the player's account has been flagged. The issue was successfully resolved, the player's balance was added back to his account.

The player from Mexico had his winnings confiscated and deposit returned. Due to an unspecified reason, the casino's security system flagged the player. The casino later reviewed the case and decided to pay the player their winnings. The complaint was closed as 'resolved' after the player confirmed they had received the winnings.

The player complains that he founds several errors in a game. He reported this glitch to the casino, and he has been waiting for 13 days for the casino to investigate this issue. Later, he found out that the casino blocked his account without any explanation.

The player from Finland had reported a failure by Jet10.io to provide a promised cashback for his losses from the previous week, which amounted to roughly 600€. After the complaint was filed, the casino resolved the issue by paying the owed cashback to the player. We had marked the complaint as 'resolved' in our system.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout of €11,719 hadn’t been received at that time. The player's account had been fully verified and he had been informed that the money should have been in his account in 1-2 business days. However, the casino had experienced technical faults which delayed the payment. After communicating with the Complaints Team, the player finally received his money. The issue had been successfully resolved and the complaint had been marked as 'resolved' in the system.

The player from Mexico had her winnings canceled due to a country restriction. After another attempt to verify the player's account, the casino managed to assess the problem and the player received their winnings. The complaint is now resolved.

The player from Japan had experienced issues with withdrawing his winnings from CasinoMega. Despite several attempts over a 10-month period, he had received an error message each time. The player had also used a bonus to accumulate his winnings and had fulfilled the bonus rollover requirements. The casino had stated that the player had breached their terms and conditions by participating in the same bonus campaign from the same IP address as another player. This had led to the confiscation of the player's balance, except for his last deposit. The complaints team had found this rule to be unfair, as it was common for friends and family to share information about bonuses and games. Despite numerous discussions with the casino, they had decided to strictly enforce this rule. The complaint was initially closed as unresolved. However, after the complaint was reopened, the casino had refunded all deposits associated with the winnings, which amounted to $1200, but had refused to pay out the bonus winnings. The player had accepted this as a satisfactory resolution of the complaint. The player later confirmed receipt of the refund, and the complaint had been closed as resolved.

The player from Japan has been unable to make a withdrawal for ten months due to an error. Despite contacting customer support, the issue remains unresolved with their only response being that they're investigating. The issue has been resolved successfully.

The player from India deposited money on Cricbaba and had winnings from the blackjack game. Upon withdrawal request, he submitted the required documents for KYC. However, his account was closed and winnings were deducted due to an alleged violation of terms and conditions, the specifics of which were not provided by the casino. Later, the casino reconsidered its decision, and the complainant's disputed account was restored for the purpose of withdrawing the disputed funds. The user confirmed that the balance was successfully paid out. Although the player needed more information regarding his disputed casino account, we considered the complaint resolved because the casino clearly informed him and us that after a successful withdrawal, his account would be permanently closed. Basically, the casino fulfilled all obligations toward the player by paying out his disputed funds, and it is in its sole discretion to decide what will happen with his account, which we accept.