The player from Australia is experiencing difficulties withdrawing his winnings from the casino despite a higher VIP status. We closed the complaint because the player stopped responding.
As a VIP member of this casino. I've poured a lot of money in. One of the supposed perks of being a VIP member is the "supposed" ability to request a superfast withdrawal. I finally had a good win and cashed out 14000 and, I requested a VIP fast withdrawal and then they simply let my money sit there so I could cancel the request 1k at a time until Al, my money was gone. I think this is vulture like practice.
Dear benjaminpeter78,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Do I understand correctly you played down your winnings?
Looking forward to hearing from you.
Best regards,
Tomas