HomeComplaintsStellar Spins Casino - Player's struggling to withdraw his winnings.

Stellar Spins Casino - Player's struggling to withdraw his winnings.

Amount: A$14,000

Stellar Spins Casino
Safety Index:Low
Submitted: 18 May 2023 | Case closed : 04 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia is experiencing difficulties withdrawing his winnings from the casino despite a higher VIP status. We closed the complaint because the player stopped responding.

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1 year ago

As a VIP member of this casino. I've poured a lot of money in. One of the supposed perks of being a VIP member is the "supposed" ability to request a superfast withdrawal. I finally had a good win and cashed out 14000 and, I requested a VIP fast withdrawal and then they simply let my money sit there so I could cancel the request 1k at a time until Al, my money was gone. I think this is vulture like practice.

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1 year ago

Dear benjaminpeter78,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Do I understand correctly you played down your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear benjaminpeter78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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