The player from Germany had participated in the 'Green Event' at an online casino, expecting to receive free spins in line with her €225 deposit. However, despite his attempts to contact the casino via chat and emails, he received no response. The player later reported that he had been unable to log into his casino account. The player requested to close the complaint.
Stelario Casino - Player has not received promised free spins.
Amount: ??
Stelario Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Stelario Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello and good day! My complaint is against the "Green Event". If you have deposited between 01.03. and 31.03, you are supposed to receive a certain number of free spins! I deposited €225 and have already registered in the chat and have sent 3 emails, but I have not received a single response from this casino! This is the "worst" casino I have ever experienced!
Automatic translation:
Public
Public
8 months ago
Dear Schamane,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stelario Casino.
I found the promotion you are referring to here: https://stelario.eu/de/promo/item/catch-a-sea-of-luck-in-march
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please specify when you made the deposits in the casino and when you contacted casino support?
Could you please share your communication with the casino in which you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
8 months ago
Translation
Hello Thomas
I discussed it in chat on April 1st and sent a Gmail on April 2nd and April 3rd!
But you don't even get an answer from this casino! I can't send a screenshot because I deleted the Gmails!
Greetings Georg
Automatic translation:
Public
Public
8 months ago
Translation
Hello Thomas!
Is there any news about my case against Stelario?
Best regards
George *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Translation
Hello Thomas
Have a beautiful good morning!
Is there any news in my case against Stelario?
Greetings Georg
Automatic translation:
Public
Public
8 months ago
Dear Schamane,
Please send me any recent attempts to resolve the issue with the casino.
If you deleted the communication, please send me any recent attempts to communicate with the casino support.
Also, please send me your deposit history as it appears in your casino account. I apologize for the inconvenience.
My email is tomas@casino.guru
Public
Public
8 months ago
Translation
Hello Tomas and have a nice day!
I can no longer log into the casino! Access is practically denied! Apparently this casino works with such absurdities!
Greetings Georg
Automatic translation:
Public
Public
8 months ago
Translation
Hello Tomas and have a nice day!
If there is nothing you can do with the casino, then close the complaint!
Thank you for your efforts and have a nice day!
Best regards
George
Automatic translation:
Public
Public
8 months ago
Translation
Hello Tomas and good morning!
Will I still get an answer?
What do you do now in response to my last letter to you?
Automatic translation:
Public
Public
8 months ago
I apologize for the late reply.
Did the casino confiscate any balance when they closed your account?
What was the casino's justification for closing your account?
Public
Public
8 months ago
Translation
Good morning Thomas
The casino did not withhold any money.
The account was closed from the moment your complaint was received!
But it does not matter.
Close the complaint because I am fed up with having to wait days for an answer
and I don't have any desire to deal with this casino anymore!
Best regards, Georg
Automatic translation:
