Stelario Casino Review

The player from Finland had deposited €200 into the casino and received a 100% bonus. After adhering to the rules and attempting to withdraw €343, he had faced issues and his account was blocked following an identification process. He had been trying to follow up with the Casino with no concrete solution. The casino stated that the player's documents did not meet the requirements and the account was closed due to non-compliance with verification procedures. Despite our team's efforts to resolve the issue, the player did not respond to our requests for additional information. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Germany had participated in the 'Green Event' at an online casino, expecting to receive free spins in line with her €225 deposit. However, despite his attempts to contact the casino via chat and emails, he received no response. The player later reported that he had been unable to log into his casino account. The player requested to close the complaint.

The player from Greece had sent all required documents and selfies to the casino, but the verification process was still not completed. The player had attempted to contact support but received no response. After two days, the casino had blocked her account and withheld her winnings of 700 euros. We had asked the player to provide evidence of the communication with the casino, particularly the explanation for the account suspension. However, no evidence was provided from the player's side. Consequently, we had to reject the complaint due to a lack of supporting evidence.

The player from Finland had their Stelario casino account closed before they could receive a withdrawal of 108€. We attempted to gather more information about the situation. However, the player did not respond within the extended 7-day period. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Finland had deposited 200€, received a 100% bonus, and had played according to the rules. Despite having undergone identification procedures in the casino, his account had been blocked and his withdrawal of 343€ had become inaccessible, with the casino not responding to his queries. We had learned from the casino that the player's verification was incomplete due to insufficient bank statement details. Despite the casino's repeated requests for additional verification documents, the player had failed to provide them. As a result, the casino had closed the player's account and deducted the balance due to non-compliance with their rules. We were unable to assist further as the player had had ample time to provide the necessary documents. The complaint was consequently rejected.

The player from Finland had won money via a welcome bonus at an online casino. The first withdrawal had been successful, but subsequent attempts were delayed due to KYC-related verification. Despite multiple messages, the issue was still unresolved. The player had then reached out to the Complaints Team, who had contacted the casino to inquire about the delay. The casino had responded that the player's account had undergone additional checks by the risk department and that the withdrawal requests were processed in three smaller amounts. The player had confirmed receipt of the payments, and the Complaints Team had marked the complaint as resolved. The casino also had informed the player about the closure of his account, which was done in accordance with their rules.

The player from Finland had had an issue with Stelario Casino regarding a withdrawal made on January 8, 2024, which he hadn't received. His account had been confirmed on December 1, 2023, and his winnings had been accumulated with real money. The casino had informed him that his account was undergoing an additional check by the Risk Department. After our intervention, the casino had instructed the player to divide his withdrawal into two parts of 197€ each. Following these instructions, the player had received the funds in his account, hence resolving the issue.

The player from Finland could not withdraw his balance. The money was not associated with a bonus. He had previously made a successful withdrawal from the same casino. The player's withdrawal request had been pending since January 13, 2024. The casino responded that they had completed an additional check on the player's account and the withdrawal was paid on March 7, 2024. The casino also informed the player that his account had been closed by the administration without the right to reopen. Despite our efforts to extend the complaint resolution time, the player did not respond, leading us to reject the complaint.

The player from Finland had not been able to withdraw their balance of 43€, which had been deposited to Stelario without the use of any bonus. The casino had provided no explanation. The player's account had already been verified and he had made successful withdrawals in the past. The Complaints Team had invited the Stelario Casino representative to the conversation, who had informed that the player's account was under review by their risk department. Later, the casino had confirmed that the additional check was completed and the player's withdrawal had been paid. The player had confirmed receiving the payment, however, his account had been closed by the casino's administration. The issue of the withdrawal had been successfully resolved.

The player from Greece, who had already been fully verified, had requested a withdrawal of 1200 euros from Stellario casino after a win. Despite having successfully withdrawn funds in the past, the casino had stated that the game provider needed to verify the session, a process that would take 3 to 14 business days. The player's attempts to contact the casino via emails and live chat had remained unanswered. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint and not to cancel the withdrawal to avoid further delays. However, the player did not respond to our messages, which led us to reject the complaint due to a lack of further information.

The player from Finland submitted a withdrawal request in January 2024, but the casino did not respond and no funds were received. After the player contacted the Complaints Team, it was established that the player's account was not blocked and he had made successful withdrawals previously. The player also confirmed he passed the KYC verification. The casino was asked to explain their side of the situation and they informed that all the player's withdrawal requests were successfully completed. The player confirmed the receipt of his funds, leading to the resolution of the complaint.

The player from Finland had reported that he had requested a withdrawal a month prior but the casino had not been responding to his emails and he hadn't received his payout. He had confirmed that he had made successful withdrawals in the past, passed the KYC verification, and won without an active bonus. The Complaints Team had contacted the casino and asked for clarification. The casino had responded that they had completed an additional check on the player's account and confirmed that payments had been made. The player had confirmed receipt of the payments, and the Complaints Team had marked the complaint as resolved. The casino had also informed the player that his account was closed without the right to reopen, in accordance with their rules.

The player from Finland had trouble accessing their winnings after their account had been unexpectedly closed. The incident had occurred despite having successfully verified their account and complied with the casino's terms on January 7, 2024. The player had made successful withdrawals from the casino in the past. After a series of communications with the casino and the complaints team, the casino had confirmed that the player's account had been successfully verified and winnings would be paid according to the casino's rules. The player later confirmed that they had received their winnings. The issue was thus resolved successfully.

A fully verified player from Germany was facing withdrawal issues at Stelario Casino. Despite numerous correspondences with customer support since November, she hadn't received her €135 winnings. She believed the continued requests for additional documentation were stalling tactics. Her account access had also been recently blocked and she wasn't receiving replies to her emails anymore. We attempted to communicate with the player to gather more information and extend the resolution timeline, but due to the lack of response from her, we had to reject the case. However, we remained open to assist should the player have chosen to resume communication.

A fully verified player from Germany had been unable to withdraw 500 euros since December 24th, 2023. Despite daily emails, the support staff made no progress and continually redirected the player to the finance department. The player confirmed that they played with real money and their account was verified. The casino claimed the withdrawal was processed and asked for a bank statement to confirm. The player provided the requested document and later confirmed that the payout had been received. We therefore marked the complaint as resolved.

The player from Argentina had requested a withdrawal less than two weeks prior to submitting their complaint. Their money hadn't been received at that time. The Complaints Team had advised the player to wait at least 14 days after the withdrawal request before submitting a complaint. The player had confirmed that they completed KYC verification, and later reported having received a partial refund of 400 Euros, cancelling the rest due to frustrations with the casino's slow processing and customer service. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player deposited funds into his account, but the deposit seemed to be lost. The casino provided us with the details and explanation. There were several payments made to the casino, however, some of them were not completed on the player's side, and they were not successful. One of the deposits was credited to the player's account later, at the time he was already playing with the first successful deposit with a bonus and it looks like he didn't notice it and lost it by playing. We asked the player for more details and data, but we were forced to reject the complaint because the player stopped responding to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino informed us that the player hasn't uploaded all the necessary documents so it's been impossible to complete the verification procedures. When we asked the player to upload missing papers, they stopped responding so we rejected the complaint.

The player from Germany had his withdrawal canceled due to payment provider limitations. The player was able to request several withdrawals. The player confirmed he received a withdrawal, while played down the rest of his winnings

The player from Italy was experiencing difficulties withdrawing his funds. The casino needed specific documents to complete the player's verification. Shortly after he provided the casino with the requested documents, the withdrawal was successfully processed. The complaint is resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We closed the complaint because the player stopped responding to our questions.

The player from Germany struggles to finish the verification process as it requires a skype call in English. Eventually, the player managed to finish the verification and withdraw her winnings. The issue was resolved.

The player from Germany is experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The casino confirmed that the technical issue has been already resolved. However, the complaint was rejected because the player did not respond to our messages and questions.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment seems to be delayed. Even though the player's account was eventually blocked, the issue was successfully resolved and he got paid in full.

The player from Germany had an active self-exclusion in other casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account with Stelario Casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany is experiencing difficulties withdrawing his winnings due to an alleged self-exclusion in sister casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Japan is experiencing difficulties accessing his account. His account was locked because he made some suspicious deposits. Based on evidence from Casino we reject this complaint as unjustified.

The player from Germany had his winnings confiscated due to an ongoing self-exclusion from a sister casino. We were forced to reject this case because the casino proceeded correctly by returning the deposit to the player and closing his account.

The player from Russia is complaining about cancelled winnings after a discovery that he had previously another closed account on casino sister site. We rejected the complaint because the player didn't respond to our messages and questions.

The player, a Ukrainian citizen living in Azerbaijan, had her Icebet casino account closed for providing a Ukrainian passport, despite residing in Azerbaijan and providing proof of address and residence permit. The casino did not acknowledge her Azerbaijan residency. After the Complaints Team intervened and the player provided additional documentation, the casino reactivated the account and reinstated the balance. The player confirmed receiving her winnings, and the issue was resolved.

The player from Finland had faced a delay in receiving a withdrawal of 35€ from an online casino. Despite there being no bonuses or free games linked to this withdrawal, the casino had not processed it and had not provided an explanation for the delay. After the player contacted the casino, they were informed of a traffic jam, but no further explanation was given. Following intervention by our complaints team and communication with the casino, the player had received the withdrawal. However, the casino subsequently closed the player's account. The issue had been marked as resolved following the successful payout.

The player from Finland had made a withdrawal request on January 13, 2024, but had not received the funds. Despite his account having been KYC confirmed and previous withdrawals having been processed in a couple of days, the casino had frozen his account without explanation. After 39 days and intervention from the Complaints Team, the casino's risk department had conducted an additional check and paid the withdrawal on March 8th. The casino had also closed his account permanently without the right to reopen. The player had confirmed the receipt of his payment, resolving the issue.

The player from Finland had been experiencing delayed withdrawal for over a month. The player had confirmed that his account was verified and the winnings were without a bonus. The casino had stated that the player's account was under review by their risk department. After two months, the casino confirmed that the player's withdrawal had been paid and his account had been closed following a decision by the administration. The player had confirmed the receipt of his winnings. The issue had been resolved as the player received his funds, but his account remained closed as per the casino's decision.

The player from Finland had had a withdrawal issue with IceBet Casino, which had taken over a month to resolve, despite the usual 1-3 business days timeframe. His account had also been disabled with a notice of 'gambling addiction'. The player's winnings of 36€, earned with his own money, had been stuck in 'pending' status. We had invited IceBet Casino's representatives to join the discussion. The casino had informed the player that his account was under review by their risk department. After some time, the player confirmed that the casino had paid him the 36€. We had marked the complaint as 'resolved'.

The player from Slovenia had lodged a complaint about a delay in his withdrawal process, which contradicted the casino's stated 24-hour processing time. He had also expressed dissatisfaction with the casino's lack of response and responsible gambling tools. We had advised him to be patient and wait for at least 14 days after requesting the withdrawal before escalating the issue. The player later confirmed that the casino had released the withdrawal and the funds were in his account. We had subsequently marked this complaint as 'resolved'.

The player from Brazil has received no response from the casino's finance department after providing their bank details a week ago. This has resulted in an inability to withdraw funds. The casino's chat service has also been unhelpful, only advising to wait with no active help on their case.

The player from Germany deposited 50 euros and won nearly 7700 euros. She verified her account and requested two payments of 400 euros each. However, her account is now deactivated, and she is unable to receive assistance through chat or email. The issue has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland is experiencing difficulties withdrawing their winnings due to ongoing verification. The player's account has been verified and then the player confirmed that he has received the payment.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal is delayed due ongoing verification. The casino asked the player to send them some outstanding documents for verification purposes. The player sent everything to the casino and then the account was successfully verified and the player received their payment a short time thereafter.

The player's account got closed and balance voided without any explanation. The complaint was resolved after the player received back his deposited amount. His account got blocked due being self excluded in a sister casino.

The player from Greece was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino asked the player to send them some outstanding documents regarding the player's bank accounts. The player sent everything to the casino and then completed further verification via a video call. The account was then successfully verified and the player received their payment a short time thereafter.

The player from Greece is experiencing difficulties withdrawing his winnings probably due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their bonus winnings capped to the amount that was available right after completing bonus wagering requirements. Although the player had his winnings already available in a real money balance, the casino confiscated a significant part of his winnings. The complaint was closed as ‘unresolved’ because we did not agree with the casino's decision and considered it unfair. Later, based on the update received from the casino, we reopened the complaint. The casino reconsidered its decision, return the confiscated winnings to the player, and he confirmed a successful payout of the funds after more than a year. The complaint is resolved.

The player from Greece had his bonus winnings capped to the amount that was available right after completing the bonus wagering requirements, despite earning approximately 10x more after continuing playing with these winnings. The complaint was first closed as ‘unresolved’ because we did not agree with the casino's original decision and considered it unfair. Later, based on the update received from the casino, the complaint was reopened. The casino reconsidered its decision and decided to restore the player's confiscated funds. More than 13 months after the player submitted the complaint, he confirmed a successful payout of the disputed winnings. The complaint is resolved.

The player from Germany played with a loyalty points, however only part has been converted to real winnings. Despite the fact that the casino's bonus system is very confusing and player unfriendly, the complaint became resolved because the player accepted the casino's offer.

The player from Germany had his winnings capped. We closed the complaint as ‘unresolved’ because we couldn't accept the casino's decision and found it unfair. Eventually, we reopened the complaint as per the casino's request and the issue was successfully resolved. The player got their winnings back.

The player's balance was confiscated due to a bonus terms violation. After a closer investigation of the relevant evidence, it became clear that the player, in fact, had not breached any rules. The casino returned the confiscated funds to the player's gaming account. The player successfully withdrew the funds.

The player from Italy faced difficulties verifying his identity as he was unable to deliver emails to the casino for assistance. He requested help in getting in touch with the casino for verification. The Complaints Team intervened by facilitating communication between the player and the casino, ensuring the player could send the necessary KYC documents. The issue was resolved successfully, with the player's account verified and withdrawal processed. The player confirmed receipt of funds, and the complaint was marked as resolved.

The player from Brazil encountered ongoing verification issues after winning 750.00 at Smokeace Casino. Despite submitting the required financial information, the casino repeatedly requested the same details and additional information that she did not have access to. The player's withdrawal remained pending. After several email exchanges, it was confirmed that the withdrawal was processed, resolving the issue.

The player from Brazil had deposited R$ 500 and verified their account at Smokeace. Despite having completed the verification process, further verification was requested when they attempted to withdraw R$ 2,200. After contacting support, the player received confirmation of account verification and later reported that the withdrawal had been completed. We closed the complaint as resolved.

The player from Austria faced verification issues with a casino. Despite initial verification, the player’s withdrawal remained pending as the casino requested confidential credit card information, which they found unnecessary. The player sent pictures showing only the name, but there was no response from the casino. The issue was resolved after the player sent a screenshot from their bank account showing the card. The casino approved the documents and the withdrawal was processed.

The player from Germany had used a Summer Bonus, fulfilled its requirements, and had a balance of 1200 Euros. Upon attempting to withdraw 1000 Euros, the withdrawal was canceled, and their balance was reduced to 375 Euros despite the email indicating no max cashout. After reviewing the situation, it was determined that the player's full winnings should be credited back due to the misleading advertisement. Consequently, 825.52 Euros was credited back to the player's account, and the player confirmed the successful payout. The complaint was marked as resolved.

The player from Brazil had a verified account and had sent multiple bank statements but faced difficulties withdrawing due to repeated requests for additional documents. We explained the importance of the KYC process and asked for the specifics of the documents submitted. After the player provided the necessary information, the issue was resolved, and the player successfully received his withdrawal. The complaint was then marked as resolved.

The player from Germany had received an email from Smokace offering 50 free spins on Big Bass Bonanza, but when he inquired via chat, the casino stated that such offers did not exist and instead offered other bonuses. The player forwarded the promotional email and chat history to us. The casino credited the 50 free spins to the player's account and sent a notification. The issue was resolved, and the player confirmed receiving the spins.

The player from Germany had won 3000 Euros at the casino and had completed all the procedures for withdrawal, but their withdrawal request was delayed due to a review process initiated by the game provider. The review was supposed to take between 3-14 business days. We had advised the player to wait for the review period to pass. The player later confirmed that all funds had been received, and the complaint was marked as resolved.

The player from Germany had won 15,000€ and had requested a withdrawal of 3,000€, while increasing his remaining balance to 21,000€. However, the casino did not pay out the initial 3,000€ despite the player being verified and having made previous withdrawals. The casino had mentioned an ongoing inspection with the gaming provider. The player later lost some of it due to the delay in payout. Eventually, the casino had paid out the initial 3,000€. The player had expressed dissatisfaction with the casino's player protection. confirming the payout and marking the complaint as 'resolved'.

The player from Finland had reported an issue with a delayed withdrawal from an online casino. He had made a deposit and later requested a withdrawal, but the payment had not been processed and no explanation had been provided. The player had previously made successful withdrawals from the same casino. After the player had lodged a complaint, we had invited the casino to clarify the situation. Subsequently, the player confirmed that he had received his payment, but his casino account was closed immediately afterwards. We had marked the complaint as 'resolved' and thanked the player and the casino for their cooperation.

The player from Finland had had a pending withdrawal request from Smokace Casino since January 11, 2024, despite his account having been verified since December 3, 2023. He had played using his own money, not a bonus. The complaints team had invited the casino's representatives to address the issue, but had received no response despite multiple attempts. Consequently, the complaint was marked as 'unresolved', which could have potentially affected the casino's rating negatively. The player had been advised to contact the Curaçao Antillephone N.V. Gaming Authority for further help. Later, the casino had reopened the complaint, stating that the player's account was under review and confirmed that all funds had been paid to the player on March 7, 2024. The player had confirmed receipt of payment, leading to the complaint being marked as 'resolved'.

The player from Cyprus had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player about the usual delay in withdrawal processing, possibly due to KYC verification or high withdrawal request volume. They had urged the player to wait at least 14 days post withdrawal request before filing a complaint. The player later confirmed that the issue had been resolved and both withdrawals had been completed.

The player from Finland had had a withdrawal pending for over a month. The player confirmed that his winnings had been accumulated without an active bonus. The casino stated that the player's account had been under review by their risk department. After further communication, the casino confirmed that the additional check had been completed and the player's withdrawal requests were being processed. It was also mentioned that the player's account had been closed by the administration without the right to reopen. The player confirmed that he had received all of his payments. Consequently, we marked the complaint as 'resolved'.

The player from Greece had been unable to make a withdrawal as the casino had requested proof of a card previously used for deposit, which had been lost and canceled six months prior. Despite having had all his other documents verified and being fully KYC verified at other casinos within the same provider, this issue had persisted. We had suggested the player to obtain an official document from his bank proving the card's ownership. The issue was later resolved after the player had communicated with the casino, and his withdrawal was processed successfully. The complaint was subsequently marked as 'resolved'.

The player from Brazil had been unable to withdraw his winnings due to the casino's requirement for a screenshot of his bank account number and Pix account details, a request his bank did not permit. Later, the player confirmed receipt of his winnings. We had marked the complaint as 'resolved' in our system.

The player from Germany had requested three withdrawals after winning €3,000, only to discover his account had been blocked under the suspicion of gambling addiction. The player refuted the claim of addiction and insisted this was a reaction to his first major win on the site. He had also mentioned a deposit issue that the casino claimed not to have received. We had requested evidence from the player to validate his claims. Eventually, the casino had contacted the player and resolved the issue. The player thanked us for our assistance in resolving the matter.

The player from Greece had been unable to withdraw his winnings of 740€ due to an ID verification issue. Despite his numerous attempts to contact the casino, he hadn't received a satisfactory response after a week. After the player lodged a complaint, we had intervened and contacted the casino to help resolve the issue. Consequently, the casino verified the player's account and he had been able to withdraw his winnings. The player had confirmed that the issue had been successfully resolved.

The player from Germany had participated in a tournament at the casino and secured fourth place in October, but had not received the winnings. The casino's Risk Department acknowledged the oversight and confirmed that the player's tournament prize had been credited to his game balance relatively shortly after we invited the casino representative to the thread. The player had confirmed the receipt of his winnings, thus resolving the complaint.

The player from Finland had deposited 25 EUR at Smokace Casino using Litecoin, but had only received 24.80 EUR. He had requested a refund for the fee, but the casino had refused and suspended his account citing "problem gambling". Despite his attempts, the casino had not responded to his emails. After the issue was raised with the casino by the Complaints Team, the casino had stated that they had requested the player's cryptocurrency wallet address for refund but had received no response. The player had denied receiving such an email. After he provided his wallet address, the casino refunded the amount of 24.8 EUR. The player had confirmed the receipt of the refund, and the issue was marked as resolved by the Complaints Team.

The player from Germany had won €2650 after depositing €350, but his account was locked and closed during the withdrawal process due to 'security reasons'. After a series of communications, it had been revealed that the player had self-excluded from a sister casino of the online casino in question. As per casino rules, the winnings had been voided and the account was closed. However, after mediation by the complaints team, the casino had agreed to refund the player's initial deposit of €350. The player had confirmed receipt of the refund, resolving the complaint.

The player from Portugal faced issues when he tried to withdraw money from the online casino due to ongoing verification. After some time, the issue had been successfully resolved and the player was able to withdraw his money.

The player from Poland reports their Smokace Casino account was closed due to a supposed residency in Ukraine, a country on the casino's restricted list. However, the player resides and plays from Poland, which is not a prohibited country. The account balance at the time of closure contained 914 EUR. Later, the casino reconsidered its decision and paid out the remaining balance to the player's payment method. The complainant subsequently confirmed it. The complaint is resolved.

The player from Hamburg has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winnings and the complaint could be closed as resolved.

The player from Brazil had won €6,500, but when he attempted to withdraw €1,950, the winnings vanished. The player had fulfilled all wagering requirements and had his account verified prior to winning. After a series of communications between the player, the casino, and the complaints team, the casino decided to refund the full amount of €6,507 to the player's account. The player confirmed the receipt of the funds and expressed his gratitude to both the complaints team and the casino. The issue had been successfully resolved with the player receiving his winnings.

The player from Argentina had his account blocked due to gambling addiction as well as money laundering. After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The Player from Finland has had his winnings of approximately 1430€ withheld and his account has been disabled due to alleged gambling addiction. The player confirmed his account was verified and his withdrawal from the casino was successful.

The player from Argentina had his account blocked and the withdrawal request was refused. The casino claims the account was blocked due to fraud. The player insists on having been fair and wants to withdraw about 600,000 pesos. After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The player from Argentina made an attempt to withdraw her winnings via Skrill. However, the account has been disabled citing gambling addiction without any request for self-exclusion from the player. The Casino support said this was an administrative decision but offered no further explanation.After our intervention, we managed to find a compromise with the casino to pay the player their winnings and the player's account will be then closed. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved.

The player from Argentina had his account blocked without further explanation. As the casino decided to reconsider its initial statement, we ended up closing this complaint as resolved because the player's account had been reopened and the winnings reinstated.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Rhineland-Palatinate submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had won 300 euros in a tournament that was supposed to be free of wagering requirements. Her balance had increased to 656 euros, but her withdrawal was denied, and the casino claimed she needed to wager the tournament winnings 3 times. This contradicted the stated rules. The Complaints Team intervened, and the casino acknowledged the misunderstanding, confirming that the tournament winnings had been credited to her account and were now available for withdrawal without restrictions. The issue was considered successfully resolved.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. After 24 days of waiting and multiple issues with the verification process, part of the player's withdrawal was finally approved. The player received a total of 1,500 euros out of the 3,000 euros owed after a month of delays. The complaint had been marked as resolved by the Complaints Team, who confirmed the outcome and offered further assistance if needed.

The player from Greece, who was fully verified, faced delays in withdrawing funds despite providing all required information and contacting KYC support. He was concerned about the security of his personal information due to negative reviews about the casino's payment process. The issue was resolved after the player confirmed that he had passed full KYC verification, made the withdrawal without bonuses, and provided proof of the payment amount. The complaint was marked as resolved successfully.

The player from Hungary had his Windetta Casino account closed without explanation after winning €1300, including €850 from a slot game and €450 from tokens. Despite multiple attempts to contact support and his VIP manager, he received no response about his missing winnings or the account closure. After investigating, the casino reopened the account and refunded the €0.5 bet for the unplayed round, along with returning the €450 worth of WIND tokens. The Complaints Team concluded that the casino's actions were appropriate based on the evidence provided, and the player accepted the resolution.

The player from Germany, who had won 800 Euros in a March tournament, had trouble withdrawing her winnings. The casino had initially informed her that the winnings had a turnover requirement of x3, despite the tournament rules not having stipulated this condition. After we had intervened and contacted the casino, the casino admitted to a misunderstanding and confirmed that the tournament winnings had no wagering requirements. The casino then credited the 800 Euro prize to the player's account for withdrawal. The player encountered some issues with inputting her new bank account details, but eventually managed to do so and confirmed the receipt of her winnings. The issue had been successfully resolved with the player receiving her prize money.