Starda Casino - Player faces deposit delay at casino.

chat support gets paid to delay with lies.

deposit in prgress, they say wait 3 days, they are over, then they say wait more, delay tactic. I can provide evidence, I already have, but again in public showing this casino steals money and keeps it because it invents stupid excuses (no limits fantasy) to make you not wanting the money back because you cant be bothered anymore, classic tactics

Dear keineahnung789,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Starda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hallo, ich habe alles versucht die Angelegenheit zu klären, und Beweise zur Verfügung gestellt die eindeutig sind.

Ich habe mehrere Einzahlungen davor und danach getätigt mit der gleichen Methode und ohne Probleme

Could you please specify when you made the deposit and which payment method you used?

Have you contacted your payment provider about this specific transaction?

I'll await your reply.

Echtzeit Überweisung. Vom Dienstleister der Zahlung habe ich keine Reaktion erhalten. Ist aber auf irrelevant, Fakt ist starda hat Geld unterschlagen, Beweise eindeutig. Starda ist verantwortlich

Could you please provide a transaction receipt I asked for previously?

Could you please provide a screenshot of how the transaction looks like in the transaction history of the casino?

Share screenshots here or send the information to my email at tomas@casino.guru

du bekommst alles per mail.

I haven't received any email regarding this case (only your winz.io ongoing case on the 5th of January)

Please send me the receipt I requested.

I'll await your message.

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.