Stake7 Casino - Player's deposit missing from the account.

I signed up here just over a week ago and deposited around 1000 Norwegian kroner. But my money never showed up in my gaming account. When I reached out to their live chat, they told me to wait a few hours. A day later, I tried to log in, but i was getting a message that my account did not exist! I contacted live chat, and it took them over half an hour to figure out that my account hasn't been transferred to the new platform, whatever that means. They told me to try again in 1-2 days. After 3 days, still nothing. So, I contacted live chat again, and this guy named Frank was very rude. I had to explain everything all over again, and it took him over 30 minutes to say the same thing as before. He also said I'd get my money back in my account, but that's not possible because the transaction has already been debited. It has also been over a week now since i made the deposit. When I tried to explain, it felt like I was talking to a robot because he kept repeating the same thing. I also told him that i was going to submit a complaint, but he could not care less. I have never had this kind of trouble with any casinos before.

Dear Carl.M,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Carl.M,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.