Stake Casino - Player’s funds have been confiscated.

Stake is holding my funds hostage for over 3 months now. They tell me I can't withdraw the funds no matter what I do.

Dear TrulyDegen,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To assist you better, I’d like to ask a few clarifying questions:

• In the screenshot you provided, the live chat agent mentioned an alleged breach of the casino's Terms of Service. Could you please specify what breach they have accused you of?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you win your balance using a bonus or entirely from non-bonus gameplay?
• Have you submitted any identity documents to the casino for verification purposes?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

1.They accuse me of using an account not created by me.

2.Live casino games

3.Non bonus gameplay

4.i haven't submitted any identity documents

Look at my withdrawal history from 8 months ago . 150k 50k 40k etc withdrawn with no issues at all . Now they decide to make all these issues for less than 100$

Thank you very much, TrulyDegen, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.