The player from India had reported that his account at the online casino had been temporarily suspended, even though he had been providing the requested documents for several weeks. He had requested for the account to be unblocked so he could withdraw his funds. The player had been participating in both casino games and sports betting, and his winnings were not bonus-related. He claimed to have submitted multiple types of documents for verification, but the casino had rejected them. The issue escalated when the casino allegedly removed his email from his account, preventing him from accessing it. The player had accused the casino of fraud. However, the complaint was ultimately rejected upon the player's request.
Stake Casino - Player's account is temporarily blocked.
Amount: 84,000 INR
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
My stake account is temporarily suspended I am providing documents form many weeks but they always rejected it please unblock my account I want withdraw my money
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7 months ago
Dear nikhilbajwa58,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
My level 1 and level 2 verification is completed in submitting right documents in level 3 and level 4 but they are rejecting it I have registered on stake 2 months ago I have 84000 in stake account please help me to withdraw my money and unblock my account
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7 months ago
Dear nikhilbajwa58,
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
Thank you.
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7 months ago
I have been playing casino and sports betting both
I have all my winning no bonus
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7 months ago
Hi nikhilbajwa58,
- Would you kindly send any relevant correspondence exchanged between yourself and the casino to petronela.k@casino.guru?
Additionally, please note that if your winnings were obtained via sports betting and the accusations pertain to a breach of sports betting regulations, we regret to inform you that we will be unable to offer assistance.
Thank you in advance.
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7 months ago
Hey I have not breaked any regulations even I did submitted documents many times and many types of documents to their verification team but they rejected it they stolen my money I just want my withdrawal please help me with that
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7 months ago
Thank you very much, nikhilbajwa58, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
