Stake Casino - Pelaajan tili on väliaikaisesti estetty.

My stake account is temporarily suspended I am providing documents form many weeks but they always rejected it please unblock my account I want withdraw my money

Dear nikhilbajwa58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My level 1 and level 2 verification is completed in submitting right documents in level 3 and level 4 but they are rejecting it I have registered on stake 2 months ago I have 84000 in stake account please help me to withdraw my money and unblock my account

Dear nikhilbajwa58,

• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

I have been playing casino and sports betting both

I have all my winning no bonus

I want my withdrawal please help me

I think u have write a reply to stake to solve my case

Hi nikhilbajwa58,

• Would you kindly send any relevant correspondence exchanged between yourself and the casino to petronela.k@casino.guru?

Additionally, please note that if your winnings were obtained via sports betting and the accusations pertain to a breach of sports betting regulations, we regret to inform you that we will be unable to offer assistance.

Thank you in advance.

Hey I have not breaked any regulations even I did submitted documents many times and many types of documents to their verification team but they rejected it they stolen my money I just want my withdrawal please help me with that

Thank you very much, nikhilbajwa58, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

We’ve rejected this complaint as per the player’s explicit request. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.