Stake Casino - Player’s account has been closed and unban is offered.

This is new complaint please do not delete it like u did to my previous i was told to put this here so its not deleted again

matej@casino.guru

3:28 PM (5 minutes ago)

to me

No, you don’t need to change the email, just please write to the text note that it is a new complaint, and it is not anyhow related to the old one.

Thanks, and I am sorry for inconvenience.

My complain its about stake.com where they broked their terms of service

I have previously stated to them i have more accounts and they also told me in some of the email where i was talking to them about sponsorship they clearly told me they detected many accounts related to me but didnt took any actions

Their terms of service says all of my accounts will be closed if they detect/or i say it that i have more accounts but the reality is that they didnt ban any of my accounts because i only lose at the casino so they keep me playing there

Also i have used my same id card/passport to do kyc on 3 accounts i dont know for sure if this broke some terms of service/license but im like 99% it does (they were aware that i had used my documents on my account before and they still allowed me

I have stated to them that i have gambling problems and i want to get a pernament banned from the casino they did ban me but i was curios and few days ago i had asked them for unban and thel told me send us email and they asked my 6 questions WHICH EVERY GAMBLING ADDICT WOULD ANSER PERFECTLY JUST TO GET UNBAN AND CONTINUE GAMBLING but i did the opposite and trolled them ofc they didnt give me unban but the problem is that i have asked for pernament ban no options for unban and they still try to unban me like why?

It clearly stated this action is pernament and it can be UNDONE under any means so why then u allow me to get unban to loose more ?

Why the casino allows people to get unban after the casino said its forever it cant be undone?

This is screenshot where they told me they detected MANY accounts on which i have gambled related to my accounts and they cant give me my personal affiliate code

If theres need where i have stated to them that i have more accounts i would try to get that proof also its going to be hard because i have so much accounts i dont know on which i told them they didnt care that i have this much accounts bcs i gambled on all of them and just lose lose lose in 3 years my max win on slots is 1000x out of hunders buys amazing

Also before i asked them for pernament ban for gambling addictions i have previosly took 2 bans from they shit system where they say u first get 1 day ban then u can decide if u want more if u dont anser in 24h the bans resets and u need to get again 1 day ban before u want to get 1week month year forever

I have took 1 day ban i think it was or 1 week and then i took 3 months which any normal person working at casino would notice that i have some problems and my consisent deposits 10-20 every day but they didnt care didnt ask any question do u have problems or anyting at all

I would like to request some of my deposits to be refunded

And also under any means or anyting to cant be unbanned from this shit casino bcs they are devils

Dear Hatchkler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please note no screenshots were included in your initial post. Kindly try to upload them in your reply, and if you are unsuccessful send the information to my email at tomas@casino.guru

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino that led to your account blocking and the subsequent communication where you attempted to regain access to your account?
• Does the experience concern your original account or one of your duplicate accounts?
• Please share your communication regarding the discussion of your multiple accounts with the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Theres so much screenshots i cant upload them all here i will send a email to you really soon

Thanks for your patience.

I reviewed the evidence you sent and it seems the casino expressed that multiple affiliate accounts can be opened. From our point of view, affiliate accounts and player accounts follow different rules and aren't equivalent in the matter. We don't publish or help mediate issues related to affiliate relationships.

Please note the casino informs you only one account is allowed according to the screenshots and videos you posted. Deliberately trying to circumvent this limitation will mean you will be breaching the casino rules which will give online casinos a justification to not pay you any money.

If you created an account as an underage, please understand you might be considered breaching casino rules which again can be considered by online casinos as a justification to not pay you anything.

Please understand we don't deal with hypotheticals. If you believe your account could have been opened if you used the correct words, is not an issue we might take further. From the information you shared, my impression is not that the casino tried to unban you but that the casino has a process for this kind of request.

From the information you submitted, I can see the casino acknowledged your gambling problems and is acting to protect you at the end of August 2024.

Have you informed the casino about gambling problems earlier using the same or a different casino account or associated email address?

Please send me such communication to my email at tomas@casino.guru

No i havent told them directly but i have requested 2 self exclude bans one which lasted 1 week and the second one which lasted 3 months

About the unban they would give me the unban if i asked correctly and just said im not gambling addicted anymore

No they do not allowed multi accounts yes i have breached their tos with opening multi accounts many but why did they didnt do anyting about it ? like ban all of my accounts? u saw the screen shots that they stated i have many accounts detected to be mine

i just asked them again can i open more accounts and gamble on all of them they said no

Then my question is why did stake allowed me to gamble on more accounts in same time

/allowed me to do kyc in 3 accounts with same id card my own personal?

Can we get stake into this conversation and let see what they goona say

This convo is from today he just told me that all of my accounts would be closed so the question is why they didnt do that?

Im able to provide more than 25 accounts on which i have wagered 500-1000$ and lost on many of them and much more accounts on which i have 50-100-200$ wagered

Please ask stake casino to join this complaint

Thanks for your patience.

Informing the casino about your lack of control of your gambling, gambling issues, or gambling addiction is a crucial step when asking for player protection. From the evidence you supplied, we would consider you informed the casino on August 27th 2024. Without evidence, you informed the casino earlier you would be deemed responsible for creating multiple accounts in the casino.

Regarding your previous accounts, as you were informed previously we don't deal with complaints we determined to be cold cases.

Could you please clarify the 25 accounts were closed as a result of you informing the casino about them?

Please let me know if there are any circumstances, or recent developments that would support your case.

I have informed the casino in January 2024 i dont know the exact day but the chat logs says it was 34 weeks ago

and their support agent at first didnt want to give me perma ban as i asked for it but said please follow our procedure which is so shit as u first need to get 1 day ban and then u have another 24 hours to decide do u want another 1 week ban 1 month few months year or a pernament ?

Here is my message regarding asking for perma ban

Mine messages are translated from Serbian to english so u can understand them ( the casino agent understands serbians cus he lives there and hes born and btw working from serbia and he can play on the casino and serbia is banned country for stake xd)

Here is the original message

Then the agent told me he cant give me pernament ban but i will need to do the following self exclude which i have explained before how it works

Here is my response to that its again auto translated to english so u can understand

Thank you very much, Hatchkler, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Hatchkler,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Stake Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Dear CasinoGuru Representative and bloom98,

The user had their account restricted. After some time, they contacted our support team, requesting to return to play. As the complainant mentioned, this request was denied. It's important to emphasize that our actions are fully aligned with our terms of service, as well as legal and regulatory standards.

Given this, we respectfully request that this complaint be dismissed.

Kind regards,