The player from Spain made three withdrawals totaling 135 euros, which were supposed to be processed in three business days. It had been four days with no resolution, and the casino chat support only provided generic responses. After much insistence from the player, the withdrawals were eventually processed, and the player closed his account. We marked the complaint as resolved.
Sportuna Casino - Player’s withdrawal is delayed.
Amount: €135
Sportuna Casino
Safety Index:HighSafety Index
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8.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Hello, on Sunday I made 3 withdrawals (70, 30, and 35) euros. They told me it takes 3 business days, and it's already the fourth day with no solution in sight... In the chat, they only provide generic messages and cheap excuses... I'm afraid this might be a scam. Thank you.
The website does not require verification and it is a balance with real money.
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5 months ago
Dear Nole77,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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5 months ago
Translation
They still don't pay and they keep making excuses in the chat. They even threaten to ban the chat, when they only limit themselves to replying with generic messages. Of course, about paying...nothing
PS: the account does not require verification
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5 months ago
Translation
What bothers me the most...is that in the chat when you bring up the topic of whether it's a scam or something...they immediately close the chat. It's been 8 days... and they are still pending and still do not provide solutions. I'm starting to give up on the money.
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5 months ago
Translation
They directly close the chat... this topic smells terrible...
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5 months ago
Translation
Solved, after much insistence they paid. But I closed the account there... thanks
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5 months ago
Dear Nole77,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
