The player from Ontario had $3000 in his casino account at Sportuna, which blocked his account without explanation and canceled two $1500 withdrawal attempts. Despite providing multiple payment method details, the casino remained unresponsive. We were unable to assist as the player’s activity was limited to sports betting, an area outside our expertise. The player was provided with alternative resources for further assistance.
Sportuna Casino - Player’s account has been blocked and withdrawals canceled.
Amount: Can$3,000
Sportuna Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Hi — the website Sportuna is trying to scam me. I don’t know if you can help but if you can please do. I have $3000 in my account. They locked me out for no reason, cancelled my withdrawals (1500 each) and now they won’t send me my money!! It’s a complete scam but I saw you helped someone else with getting their money from them so I really hope you can do the same for me. My username is [removed by Casino.Guru admin] and my email I used with them is [removed by Casino.Guru admin]
First they asked for bank transfer info - I gave them this and then they said sorry we can’t use that method.. try another one that is available in the withdrawal section. So I did - I saw Jeton was available method so I created an account and requested withdrawals of $1500 each. Then all the sudden I saw both withdrawals cancelled and I couldn’t log in anymore! I’ve been trying to get my money for weeks now and they aren’t sending it. The online chat is absolutely useless and they’ve only replied once to my email saying please provide MiFinity info - I then signed up for MiFinity and gave them this too but then they didn’t reply! I can’t believe this I really can’t please help me
i have $3000 in my account that they are trying to steal from me!!
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2 months ago
Dear Tyler1616,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportuna Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Have you received any other justification for account closure, other than an 'administrative decision'?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Tom - answers below
Could you please advise how long were you a player of the casino and when exactly was your account blocked? — I was a member for about 3-4 weeks. They blocked me MAY 31 and cancelled both withdrawals at the same time
Have you received any other justification for account closure, other than an 'administrative decision'? No, nothing. There was absolutely no reason for them to do this other than trying to scam me out of my money
What games did you play to accumulate your current balance in the casino?
(slots, live games, betting on sports) — sports only — nhl nba mlb .. no casino games whatsoever
Did you achieve your current balance with the help of a bonus? No - didn’t use any bonuses and completed the rollover requirement almost right away
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2 months ago
Thank you for your reply, Tyler1616. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your gaming activity only focuses on sports betting.
If you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
