The player from Greece had had issues with withdrawing her funds from Sportuna Casino due to inconsistencies in withdrawal methods. After having deposited with Mastercard and being asked to withdraw via bank transfer, she had found these options unavailable or rejected. Despite numerous interactions with the casino's customer service, the problem had persisted. The player had been asked to provide screenshots of the available deposit and withdrawal methods in her casino profile. Eventually, the issue had been resolved and the withdrawal had been completed.
Sportuna Casino - Casino fails to process player's withdrawal request.
Amount: €655
Sportuna Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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5 months ago
Translation
I've been struggling to make a withdrawal for 3 days now. I made a deposit using my Mastercard and now there's no withdrawal option for this method. They told me to proceed with a bank transfer, but in the end, they rejected it. They are asking me to retry the withdrawal via bank transfer, but this method isn't even available. THE CASINO IS A SCAM!!!!
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5 months ago
Dear fatimaki14,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sportuna Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you please confirm which payment methods are available for requesting a withdrawal in your profile? Also, have you recently contacted customer support about your withdrawal issue? The casino may be currently experiencing technical difficulties that may be affecting the availability of certain payment methods.
Have you successfully made any withdrawals from this casino in the past?
We are here to assist you in resolving this issue as quickly as possible. Thank you for your response in advance.
Best regards
Veronika
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5 months ago
Translation
Good Evening. I've talked to them countless times and I'm making a hole in the water. They tell me to deposit again to choose the same withdrawal method but bank deposit is also not available. Every time they tell me the same thing and delay me.
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5 months ago
Please send here the screenshots of the deposit and withdrawal methods that are available in your casino profile.
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Sensitive attachment
5 months ago
Translation
They make me do a bank transfer and in the end they reject it
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5 months ago
Translation
I should also say that, while at the beginning they told me that the withdrawals are examined and approved within 3 days, today when I asked them again they turned it back to 3-5 days. 
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4 months ago
Translation
Issue resolved and withdrawal completed. Thank you very much.
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4 months ago
Dear fatimaki14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards
Veronika
Casino.Guru
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