Sportuna Casino - Kasino ei pysty käsittelemään pelaajan kotiutuspyyntöä.

I've been struggling to make a withdrawal for 3 days now. I made a deposit using my Mastercard and now there's no withdrawal option for this method. They told me to proceed with a bank transfer, but in the end, they rejected it. They are asking me to retry the withdrawal via bank transfer, but this method isn't even available. THE CASINO IS A SCAM!!!!

Εδώ και 3 μέρες παλεύω να κάνω ανάληψη. Έκανα κατάθεση με Mastercard και στις αναλήψεις δεν υπάρχει η επιλο΄γή αυτή. Μου λένε κάντε με τραπεζική μεταφορά και στο τέλος μου την απορρίπτουν. Μου ζητάνε να κάνω ξανά ανάληψη με τραπεζική μεταφορά αλλά ούτε αυ΄τή η μέθοδος είναι διαθέσιμη. Το ΚΑΖΙΝΟ ΅ΕΙΝΑΙ ΑΠΑΤΗ!!!!

Dear fatimaki14,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sportuna Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please confirm which payment methods are available for requesting a withdrawal in your profile? Also, have you recently contacted customer support about your withdrawal issue? The casino may be currently experiencing technical difficulties that may be affecting the availability of certain payment methods.

Have you successfully made any withdrawals from this casino in the past?

We are here to assist you in resolving this issue as quickly as possible. Thank you for your response in advance.

Best regards

Veronika

Good Evening. I've talked to them countless times and I'm making a hole in the water. They tell me to deposit again to choose the same withdrawal method but bank deposit is also not available. Every time they tell me the same thing and delay me.

Καλησπέρα. Έχω μιλήσει άπειρες φορές μαζί τους και κάνω μια τρύπα στο νερό. Μου λένε να κάνω πάλι κατάθεση για να επιλέξω τον ίδιο τρόπο ανάληψης αλλά η τραπεζική κατάθεση δεν ειναι επίσης διαθέσιμη. Κάθε φορά μου λένε τα ίδια και με καθυστερούν.

Please send here the screenshots of the deposit and withdrawal methods that are available in your casino profile.

They make me do a bank transfer and in the end they reject it

Με βάζουν να κάνω τραπεζική μεταφορά και στο τέλος μου την απορρίπτουν

I should also say that, while at the beginning they told me that the withdrawals are examined and approved within 3 days, today when I asked them again they turned it back to 3-5 days.

Να πω επίσης ότι, ενώ στην αρχή μου έλεγαν ότι οι αναλήψεις εξετάζονται κι εγκρίνονται εντός 3 ημερων, σήμερα που τους ξανά ρώτησα μου το γύρισαν σε 3-5 μερες.

Issue resolved and withdrawal completed. Thank you very much.

Επιλύθηκε το ζήτημα και η ανάληψη ολοκληρώθηκε. Σας ευχαριστώ πολύ.

Dear fatimaki14,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru