Sportsbet.io Casino - Player’s deposit has not been credited.

I deposited the money and it did not reach my account and they do not want to solve my problem

Dear isslemchettab49,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportsbet.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Do I understand correctly you contacted the casino regarding the problem? With what result?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi this is not my first deposit I have previously deposited into my account using Trc20

And this time I deposited into my account via BEP20 After a while, the money did not reach my account. I spoke to support and they said they don't support this network but it is available in payment options. This is unreasonable.

Thanks for your patience.

Please understand if you use an incorrect or incompatible network to send USDT the transaction might be lost.

Which network have you opted for when depositing in the casino?

I'll await your reply.

I invented the first network and everything is correct ethereum network



Thank you very much, isslemchettab49, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear isslemchettab49,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Sportsbet.io Casino representative to join this conversation and participate in resolving this complaint.

Dear Sportsbet.io Casino,

Could you comment on this?

Thank you in advance for providing the information.

Dear Casino Guru Team,

The user Islem25 tried to deposit funds in BSC-USD token, as you can see in the first screenshot shared above by the player (network is BSC) and at the link of the transaction: https://bscscan.com/tx/0xc4818649e74645f5b4fb789888a121e4e4e5664c0a6d71432e5ef0bcee899881.

Sadly, we do not support this token, and therefore, the funds could not be credited, as stated in our Terms and Conditions rule 5.3: "[...] Sending funds to the wrong network address, wrong cryptocurrency, or wrong wallet could result in the irrecoverable and total loss of your funds. We are not responsible for recovering any funds sent to the wrong network address, wrong cryptocurrency, or wrong wallet. [...]"

We kindly advise our players to double-check and make sure they send the right currency through the right network.

Please let us know should you need further information.

Best Regards

Your Sportsbet.io Team

Dear Stefan,

As mentioned above, we do not support the Binance-Peg BSC-USD currency, and therefore, cannot be credited automatically or extracted manually. I would kindly redirect the user to our aforementioned Terms and Conditions.

Best Regards

Your Sportsbet.io Team

Dear Sportsbet.io Casino,

As you support the Binance Smart Chain, you should be able to return the coins to the player manually. Could you forward this to someone responsible for the crypto transactions, so they could recover the funds?

I'll be awaiting your reply.

Dear user,

Upon consulting our team again, we decided to credit the funds to your account as an exceptional one-time gesture.

Please be advised that you should always double-check the network and currency before confirming a transfer. No such exception will be made in the future should you send funds in wrong currency or via the incorrect network.

We wish you the best of luck with your future bets.

Best Regards

Your Sportsbet.io Team

Dear Sportsbet.io Casino,

Thank you for the goodwill gesture and for crediting the funds to the player's casino account.

Hello isslemchettab49,

Could you confirm if you have received the funds in your casino account?

I'll be awaiting your reply.

Thank you all, yes the money has reached my account.

Dear isslemchettab49,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru